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"The food came out ok, but not all things were correct, but this was a very busy time"
Telefon: +16102771514
Adresse: 1760 Swede Rd, 19422-3522, BLUE BELL, United States
Stadt: BLUE BELL
Webseite: https://burgerking.com/store-locator/store/restaurant_183
Gerichte: 4
Ausstattung: 8
Kategorien: 5
Bewertungen: 116
Whoever the woman was working here on 10/29/2023 at 10:30 pm should be fired along with anyone else working in the store. The store is advertised as dining room open until 11:00 pm but good luck because every single door is locked probably at 5:00 pm because they 're lazy and rude. I had an issue with my vehicle that the clearance was too big for the drive thru so I parked my car and attempted to go inside to explain the situation as I had placed a mobile order for convenience of both parties. Unfortunately at this point I had to call the store which I hate to do because I know food service can be busy. No answer, sorry we could not process your call the employees are busy with other customers. What customers you ask? It was dead, so the customers they were dealing with must have been on their cell phones. I waited a few minutes because maybe they were working on online orders or something. No cars in the next new minutes so I called again. No answer. I thought maybe it was my phone so I had my fiancé call. Same thing, no answer. I know most restaurants have a policy where you don 't get a refund for a few days, so you may understand why I was trying to get an answer. So I called again to see what would happen. No answer. I looked through the windows and I could see the employees and none of them looked concerned that there could be customers coming. Feeling like I had no other choice I walked up to the drive through window to see if I could talk to someone. I know this is not generally advised so I waited to make sure there were no cars coming, but don 't worry this place had been dead for at least 10 minutes. Through the windows I saw a woman employee just standing there not doing anything. Not monitoring doors, not monitoring calls, nothing. I get halfway up to the window and notice she had spotted me and she threw her hands up in the air in annoyance. Valid, people don 't usually walk in the drive through, although personally I would understand considering the circumstances. I got to the window and she gave me the nastiest look I 've ever seen someone give me. She threw her hands up in the air again and started screaming at me through the closed window. THIS IS A FUCKIN DRIVE THROUGH, YOU NEED A CAR. YOURE NOT IN A CAR. I was taken aback because why would you speak to someone this way? I put my hand up to my face trying to get through that I was trying to call the store. NO. YOU NEED TO BE IN A CAR. This employee was crazy or something. She lunged toward the window, shaking her head in frustration and looking mad as ever, then walked out of sight. I don 't know where she went but I walked away to avoid her again because what if she got more agitated at me or worse. To end this I add, if it 's really not welcomed to be walking up to a drive through, wouldn 't you 1) put up a sign 2) not lock the doors so early, and 3) answer the damn phone? Anyway I never got my food and all they offered me was a refund, which 3-5 days to get back to my bank account even though I never received anything.
I am going to give 5 stars to the absolutely AMAZING manager on staff on 6/17. He ran the entire restaurant practically by himself, including the drive through (the rest of the team stood around doing who knows what... AND was the kindest person he made sure we got our order quickly while taking orders from his headset for the drive thru and did it all with a smile. I only wish we had taken down his name so that we can let corporate know.
I only went here because the line for the drive-thru was relatively short. Based on other reviews, looks like I got lucky. Great process for covid, and announcer was knowledgeable about how a deal wouldn't be applied to my order until after the checkout was completed.
This place has been opened for a very long time and I'm glad that they now feature the impossible whopper. I think the impossible whopper tastes better than the original whopper.
The food came out ok, but not all things were correct, but this was a very busy time
