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"Very disappointed. Went with my daughter for a birthday breakfast and both agreed it has gone downhill massively since our last visit. The eggs Benedict were hard boiled and the full English was drowned in beans. They took up more than half the plate. Not sure if they’ve changed chefs but it’s such a shame."
Telefon: +441912659920
Adresse: 200 Heaton Road, NE6 5HP, Newcastle upon Tyne, United Kingdom
Stadt: Newcastle upon Tyne
Webseite: http://www.butterflycabinet.com/
Gerichte: 7
Ausstattung: 15
Kategorien: 5
Bewertungen: 3009
Nice place but busy when we arrived , had to wait 30 minutes to get to front of queue. No problem, it’s a popular place. When my heavily pregnant daughter in law asked for a table for 4 adults and 1 high chair for her daughter, she was offered a bench seat , which she declined as she needed back support. There was a table for four available but this was offered to 3 people behind us in the queue, as the waitress said she wouldn’t put a high chair on that table , Eventually we sat at the bench table and had an adequate meal , but surly service. When I paid I gave a large tip and spoke to the manageress about the joint lack of communication between us and poor customer service to a pregnant lady . The manageress did not care and was only upset that her waitress had been criticised for her petulant and poor customer service. This café usually gets 5 stars , but I suggest it’s best avoided if they are busy.
I’ve been here several times before but after the last visit I wouldn’t rush back. The place is scruffy, we were sat next to some pictures on the walls which were covered in cobwebs. Granted it was busy, we queued outside which was to be expected but once we were seated the service wasn’t the best. We waited 30 minutes for our drinks and as the food was being served I had to ask if the drinks were ready yet. My partners food order wasn’t correct but after the time we had waited we honestly couldn’t be bothered to ask for a replacement. This restaurant used to be the place to go for a good breakfast but it’s went massively downhill unfortunately.
Positives fantastic breakfast food as always and it comes out pretty quickly once ordered and despite prices having gone up a bit it’s still great value when compared to other places Negatives service is not what it used to be, waitresses seem more keen on chatting amongst themselves than clearing tables or seating people. We stood for 10-15 mins and nobody approached us so eventually just sat at a half cleared table.
I had been told to try here by a number of people and I am glad that I tried had to wait to be sat at a table but well worth the wait. I went for the business breakfast which was excellent my wife had poached eggs on brown toast which hit the spot these were washed down with the breakfast tea. Great service from all the staff we will be back.
Very disappointed. Went with my daughter for a birthday breakfast and both agreed it has gone downhill massively since our last visit. The eggs Benedict were hard boiled and the full English was drowned in beans. They took up more than half the plate. Not sure if they’ve changed chefs but it’s such a shame.
