Caffe Nero Redditch

Having been a regular visitor to Caffe Nero (Redditch) for around 9 years, I feel I can comment on the fact the standards do seem to have dropped recently. Store in general is showing its age as its not had a refurbishment for some considerable time, staff also seem to have taken a downward turn from the earlier days of visiting. Staff are regularly heard discussing there personal business with each other whilst customers wait to be served. Coffee is still good, however the cakes sandwiches seem to be of a lower quality often seem to have run out in the case of the sandwiches or the cakes look as though they have been on display for some time. Also the general atmosphere in the store seems to have taken a downturn, I always looked forward to calling in on my lunch break to relax chill out, however its always quite noisy now with music playing (which I don't mind) but far to loud, along with more groups of people in the store who seem not to be able to hold a conversation without shouting at the tops of there voices. Hopefully they can turn the store around, however I have started visiting other establishments as I find them better run far more relaxing to be in.

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First time in here and although it wasn’t greatly busy we seemed to wait for ages to be served was on the point of walking out when they took our order coffee was great though so for all the setbacks it was really worth waiting.

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Went here today. The staff was amazing was even helping customers to the table. Clearing tables opening doors. Looks like the new manager has really shock things up here. Plenty of food option. Keep up the amazing work

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We always go to this place when we’re in redditch the service is always good and friendly and the coffee is excellent plus there’s a bit of seating outside

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Always get a warm welcome. Speedy service with a smile. Excellent food and drink. Top place. Special mention to Amanda and Chloe

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