Caffe Nero Sheffield, High Street

I’m not one to leave bad reviews, but I decided to check out the ratings for this store after being a regular for the last four months or so. I thought it might just be me, but it seems a lot of people have pointed out similar issues that take place every single time i'm being served. The coffee is decent, yet the service at times can be stand offish, boarding on rude (without describing certain individuals). No smiles (not that that’s to be expected), no hello, no rapport or anything that keeps customers coming back (I have a discount hence my return visits). The staff barely say a thing to each other, let alone the customers. They all look like they’ve had to put down multiple dogs before their morning shifts, and clearly do not want to be there to the point where it’s glaringly obvious. I really do wonder what is going on behind the scenes. Apart from the lady with black hair and glasses, she’s ‘the friendly one’.

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Decidedly average. Needs some tlc and a bit of a clean. Dirty pots left on tables. Only one member of staff serving so quite a wait for service. Atmosphere a little flat and cool. Overall very average.

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Surprisly, there is a place with a secret code to use the toilets, I think there is a tax to use it for this reason they minimise the toilet usage with a secret code

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It was a lovely place. I could find a place for sat easily. The staff were friendly and kind. The store was nice and tidy

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Nice surroundings, good service and atmosphere, and a nice cup of tea.

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