Caroline's Oyster

I celebrated my birthday at Carolinas oyster bar last night. The hostess advised a table for two wait time was about an hour. I said okay, she responded back do you want to be added to the wait list? I said okay. She said she didn’t know if I wanted to wait! As we waited we had drinks at the bar, the bartender made a strawberry lemon drop, the best! Calamari and oysters for appetizers. I also ordered a lobster and shrimp roll! It was so delicious second bite I had three pieces of a lobster shell! Anthony was our waiter, I called him over he was in shock and said let me get my manager. Manager came over, I showed him the three pieces of the shell. He said that’s a possibility when they take the lobster out of the shell. No apology was provided, no offer to compensate the experience I had. I didn’t request a manager the waiter thought his manager would resolve the matter. Even though the manager offered to get me something else. I was nervous to get another meal especially when I run a risk for this to happen again. He said happy birthday enjoy your night. The managers response lacked empathy, poor customer service, I don’t care you will not be the first or last customer that this will happen to. In the back of my mind I wondered if I was a different race besides black would his response be the same?! The food was a ten even though I wasn’t able to eat and enjoy the lobster roll.

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Worst experience ever. Would not recommend not even my worst enemy. I’ve been in a lot of situations but Ive never wanted to make it about race however this particular situation goes outside of a normal situation- the bartenders (one male one female) were horrible no personality no customer service and drinks below average 0/10 wouldn’t recommend- there are other hotels in the city where businesses is much more appreciated Meal type: Other

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Beautiful ambiance, quick service, and great food. Definitely ask for Grace when you come! She’s genuine, attentive, and paced our meal perfectly. Service: Dine in Meal type: Dinner

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Excellent , excellent atmosphere and Josh was such a great Server! Food: 5 Service: 5 Atmosphere: 5

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Brooke was great! Food: 5 Service: 5 Atmosphere: 5

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