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"From the looks of other reviews I can see this is a problem. I ordered this on Door Dash at 5:20. Door Dash waited a long time for the food. Almost 2 hours later we received soggy fries and sandwiches that were so burnt we can't eat them. We spent over $35. Stay away from here."
Gerichte: 14
Ausstattung: 4
Kategorien: 5
Bewertungen: 5
So stopped in to Charley's to try them out for the first time yesterday. And I'm a little on the fence about how to review them. So let me break down my experience. So we walk in to see their menu as it's our first time there and we didn't know what they had or what we wanted. I ended up getting the old school, my daughter got a kids meal and my wife got some lemon pepper rub wings. Well idk exactly how, but our order ended up getting completely skipped over and 30 mins later the manager noticed we were still there waiting and asked if we had already got our order. We did not. She asked her staff how they missed us and had them drop everything to get on our order and was very apologetic. Within a few mins our order was out and we were on our way home. So we get home and pull everything out and and start to eat and my wife realizes her wings are still frozen solid. She was very upset. After all that wait she now had to go back to the store. Upon her arrival the manager recognized her immediately and my wife told her the wings were frozen still and she handed her a cup so she could get a drink while she waited and asked if she wanted the wings remade to which my wife refused. She then asked my wife if she could get her anything else. So my wife asked for a Cheesesteak with no onions. The manager said ok, refunded our money for the wings and had everyone immediately stop what they were doing to make her cheesesteak. She was in and out within about 5 mins. All in all my rating doesn't reflect the multiple mistakes made because when we all finally ate, the food was delicious. The manager was incredible and absolutely made it right. And despite some time lost she absolutely saved the experience and is an asset to that company. I had to dock 1 star for the mistakes, but if it wasn't for her saving the day my rating would have been a 1 star. She was that amazing. Definitely a must try.
Overall highly dissatisfied with the customer service. While ordering I was rushed to make my order, then when the order was repeated back it was incorrect and I missed it. However when I got to the window and the girl repeated it again I caught the mistake and corrected it. She asked if I would just keep the order the way she rang it up since it was already made (defeats the purpose of reading it back or ordering what I actually wanted) then proceeds to ask me if I just didn't hear her the first time in a sarcastic or irritated manner. After that she just holds the bag of food out of the window without saying anything. To finish off the experience, I get home to an incorrect order. Food allergies are serious. Needless to say my family won't be doing business there any longer
First impressions of the sandwich- it looks really good but it doesn't look like it's very filled with meat/toppings. That could be just the way it was set up in the box. I ordered mine without lettuce, pickles, and tomato. Next time I'll need to make sure I ask for extra mushrooms, peppers, and onions. Overall, tastes good... Isn't burnt like some of the other reviews have said here, and I would order here again.
Tonight staff was really helpful and was early to pick order but was out quick! The place is clean! Not to crowded as well and enough space! And smells great in here! Usually don?t got go places in area due to it being messy or bad attitudes and this Charlie?s was refreshing! 9/11 night staff Donnell, Jasmine, Charles, Ted need a raise!! All outstanding!
From the looks of other reviews I can see this is a problem. I ordered this on Door Dash at 5:20. Door Dash waited a long time for the food. Almost 2 hours later we received soggy fries and sandwiches that were so burnt we can't eat them. We spent over $35. Stay away from here.
