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"Same great Chick-fil-a quality. However, this location leaves something out of our orders 9 times out of 10. That is not an exaggeration. I?ve waited a while to post since this spot has opened. Figured they needed to work out the kinks. It?s really annoying to sort thru big orders making sure everything is there. But it is VERY NECESSARY with this location. Once the ratio of complete orders improves I?ll change my rating accordingly. Okay"
Telefon: +15624172661
Adresse: 8900 Imperial Highway, Downey I-90242, United States
Stadt: Downey
Webseite: https://www.chick-fil-a.com/locations/ca/imperial-lakewood
Montag: 06:00 -24:00
Dienstag: 06:00 -24:00
Mittwoch: 06:00 -24:00
Donnerstag: 06:00 -24:00
Freitag: 06:00 -24:00
Samstag: 06:00 -24:00
Gerichte: 11
Ausstattung: 4
Kategorien: 5
Bewertungen: 495
Unfortunately my bad experience with this location is not the 1st time. Placing the order via the app is simple however the young lady was having an issue and called over another women, after a few minutes they decided to send me to the main window and just let them know that I have 2 orders ready. I get there and they said I had not paid but I added money through the app that showed successful and yet the gentleman requested that I pay another form. I showed the paid amount on my app and time and was there for some time. Another lady approached did something on the computer scanned my phone and that was finished. The lady that gave me the food said have a great day. In other circumstances that would have been fine but in this scenario what they should have said is apologize for the long wait, I interacted with 5 people from the start and no one had the thought to see the issue and brushed it off. On top of that I had to park, get off with my child to get the rest of the order that was not given to me and even then I still didn't get an apology. I work in retail and am part of the hiring committee and I use to rave about your customer service till lately I will no longer use this company as an example.
Typically this location and it 's staff is pretty consistent. Nothing too different from any other location however my last visit was really disappointing. So much so it sours my previous experiences. I drove and attempted to get in the drive through when one of the employee 's was blocking off the entrance with cones 20 minutes prior to closing just as I 'm pulling right up to him. You would think asking the guy nicely if he could move the cones so I can order but he told me that the kitchen is closed and will not have any food or drinks for me. I hope the company isn 't training the staff to be this rude with their actions and verbiage. The struggles of the fast food workers doesn 't go over my head but you can 't deny service or entry when the business is still open. It was pretty obvious they wanted a head start on closing up the place so they can go home or whatever. What a waste of time and gas just to speak with this jaded Edgar hair cut teen. I 'm taking my business to the South Gate location, staff there is way friendlier and won 't call you bro , cuh or boss . Great food, inconsistent service and staff.
My pregnant wife was craving it so we decided to hit the drive thru. Inconvenient location during rush hour. Line was very long and difficult to get in and out. Service is bad here. Chick fil a is known for their amazing service but this lacks professionalism. Pulled up and we were greeted with a simple Hi what can I get you. I asked to see the menu and he replied with I don't have it. I'm thinking ok he's going to look for one so I can see it. NOPE. I asked do you have a spicy sandwich and he said yea we have 3 options.....never told me the options. I had to look on their website. While he just waited. 10+ cars behind me. I paid he hands me my card and just walks away. No thanks. No receipt. I get my food....it's not a spicy chicken sandwich.
If you?re a delivery driver, stay away from this place after 10pm Mon-Thurs. They close the doors to everyone and can?t be bothered to bring to food outside to the table at the drive through. You can be easily sitting in that drive-thru line for 45 min just to drive another 15 min one way to drive west of the 710 where no one tips. So basically you?re on one job for an hour for $7. Not to mention the 15 min it takes to drive back to the zone. So stay away from this place and let them waste the food. Or they can turn off orders after 10 so we don?t get dinged for it.
Same great Chick-fil-a quality. However, this location leaves something out of our orders 9 times out of 10. That is not an exaggeration. I?ve waited a while to post since this spot has opened. Figured they needed to work out the kinks. It?s really annoying to sort thru big orders making sure everything is there. But it is VERY NECESSARY with this location. Once the ratio of complete orders improves I?ll change my rating accordingly. Okay
