Sie werden eventuell weitergeleitet
"We order from this shop around one per month. Food is good, very decent Chinese and staff is always lovely. I will keep coming back"
Telefon: +441293888833
Adresse: 1 Maidenbower Pl, RH10 7QG, Crawley, United Kingdom
Stadt: Crawley
Webseite: http://1435.merchant.onestepeat.co.uk/
Gerichte: 0
Ausstattung: 1
Kategorien: 5
Bewertungen: 1440
We’ve been coming here regularly since 2014. The food has always been good. Unfortunately this time I called and asked them to deliver. I was told minimum order £18 so instead went to collect it as my order was £15.60. On arrival into the takeaway I saw a sign stating free local delivery min order £14. We live in Maidenbower, I challenged her on this and said I was disappointed and that they couldn’t change the goal posts! I then went to pay by AMEX and was told they don’t take AMEX. I told her she was registered with AMEX for their shop small scheme. She told me the fee was too high. The food is good but the sizes are getting smaller such as the chicken balls which are nearly half the size they were previously and also the sauce pots are half the size. Overall I’m disappointed and after 6 years... I won’t be going back. You can’t treat your regular, local customers like this.
I don’t normally write reviews but felt compelled to do so after my experience at the China Garden Takeaway. We ordered a takeaway from here as we have always had a good experience and nice food. Unfortunately on this occasion we ordered the Lemon chicken which was quite frankly inedible. The chicken tasted old and dry and when I phoned and explained about this the customer service was shocking. I was willing to take the the food back to show them and I explained that the rest of our order was fine, however this dish in particular was terrible. I asked if I could receive a refund and the lady said no and that I wasn’t being fair. What wasn’t fair is that I have had to pay for a meal that was not fit for consumption. I will not be returning to this takeaway in the future and I would warn others to do the same due to the general lack of customer service.
I think the woman who picks up the phone cannot understand what is being said. This is just an observation. I've been a vegetarian for 24 years I ordered vegetable fried rice on the phone walked in the rain to collect it when I got home and opened it the rice was with meat and prawns. When I called them to let them know about a mistake hoping we could fix it this same woman picked up the phone and started arguing with me saying I ordered meat fried rice... Zero customer service skills. Zero attempt to try and fix the error. No apology of any sort and I really do understand mistakes happen. Just arguing with me just plainly rude and unpleasant. I just gave up and hanged up the phone. Terrible service and won't be ever ordering again. Food is very average and not great. Would not recommend especially if you're a veggie avoid.
Ordered food at 17:10 and received it at 21:15 on NYE . Couldn’t get an answer from place as phone was constantly engaged so emailed them instead and still no answer. Ruined my evening after a tough few weeks. I want a refund for the inconvenience. Crawley trading standards know about it so if any one else had the same experience on NYE please get in touch with them . This place should be shut down. I will not stop until it is.
We order from this shop around one per month. Food is good, very decent Chinese and staff is always lovely. I will keep coming back
