Chipotle Mexican Grill

I ordered two items via the website... two. My wife drives across town to pick it up. She grabs the bag and goes. She gets here and one of the two items (a $14 burrito) is missing. The receipt on the bag shows that 1. its my order 2. there was only one bag and 3. that I paid for the burrito and that it was supposed to be included.Fine, mistakes happen, right? Well, the restaurant wasnt busy so it was a lazy error. I try to contact the store. Nope, an automated recording says I need to report it via the confirmation email. I do so and they send me a coupon for a free menu item that expires in 30 days. NOPE. I paid for extra items in my stupid burrito and they send me that without a word of apology. I try the phone number again. After slamming zero it finally allows me to contact the store directly. It rings and rings then hangs up on me. I contact support via their robo-chat. After many hoops I finally get a human (maybe). They apologize and say they'll follow up with management with my concerns to ensure better service, etc. I say no, refund the burrito, I don't want a coupon. They do issue a refund and ask if there's anything else. I immediately respond that I now have to figure out something else and that if they're really going rectify the issue that I should be contacted by the local management. The response was (get this) from the robo chat again. Meaning they asked if I needed anything else then ended their chat and booted me back to the robo-chat.I know it's chipotle, fast food, underpaid, understaffed blah blah blah. This is corporate laziness, poor management, and a lack of care for customer retention. They wasted so much of my time tonight that I decided I've give them another five minutes of my time to warn you all against ordering from this company/location. Terrible experience all around. I'll update my review if anybody from this company chooses to fix the problem, but I highly doubt anybody will.

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The food was not as fresh as possible. They also gave only half a cup of meat for the Burrito. It wasn't enough to end the Burrito. I was really sad at the price. As far as the atmosphere is concerned, the restaurant looked like a bunch of children took the cutlery and napkins and threw them everywhere. The tables were not clean and the soda machine was made from syrup on two of the drinks. But I still give him 4 stars because it was much better in the past.

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I was not in Chipotle in years, but decided to visit last night. I was very disappointed with my food. I ordered steak in my bowl and it was hard and overcooked. I also ordered a small cup of Queso and chips and the chips were stale. I couldn't even eat her. I went with an invoice of $18 for food that was overcooked and stabbed. I'm fine paying so much money for good food, but that was just a break. I won't return.

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Great experience at Chipotle. JJ was a professional and built my bowls for perfection with a friendly and positive attitude!!! Haley was the cashier and was bubbly, friendly and professional! They have a great team working for them, polite and smiling faces (which are nowadays used and rare! Kudos to your team!!

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All tables where dirty. When they wipe one, they let it wet. Staff standing around. laugh at something on one of the employees phone while a customer stood and waited. Lettuce was devastated and chips where stale. And the manager wore Pyjamas. Really?

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