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"they have my picking order wrong 2 out of 3 times missing a product once and the other time huh on a vegetarian bowl. the other times the sections were very small. I always thought it was a fuke. When I called, I couldn't get through. if I used the app, they would not give a refund and instead credited the account 1. it's frustrating! I'm trying another location."
Telefon: +12013431408
Adresse: 450 Hackensack Ave, 07601, Hackensack, US, United States
Stadt: Hackensack
Montag: 10:45 -22:00
Dienstag: 10:45 -22:00
Mittwoch: 10:45 -22:00
Donnerstag: 10:45 -22:00
Freitag: 10:45 -22:00
Samstag: 10:45 -22:00
Sonntag: 10:45 -22:00
Gerichte: 4
Ausstattung: 2
Kategorien: 5
Bewertungen: 1462
I ordered here from Uber eats. The first time they barley gave me any food and like 3 pieces of steak. Should have listened to myself when i said I wasn't going to order from them again but i got Hungry and chipotle is the closest to my job. This time the portion amount was good but i left A note with the Uber app saying small amount of hot salsa. They drowned my food with hot salsa. It was so much i couldn't even eat it. It wasn’t even like a normal drizzle either. Like my entire bowl was drenched with hot salsa. My stomach is on fire from just a couple of bites. So another $15 down the drain. I WILL NOT BE ORDERING from this chipotle again. I think I’ve learned my lesson.
The only reason I'm giving them a four star was because of the manager with the braids smiling at us. The person at the tortilla station who first starts our order barely even said hi or looked interested in taking care of us. The line was pretty gross and messy. As well the queso dipped looked old and soggy. I understand it's Saturday and people want to go home at the end of the night but if you work with food don't you want to work the same way you want to be served? It's just sad to see because customer service is none existing anymore and cleaning doesn’t come naturally to people. The food was a little salty but decent.
Very nice staff, super friendly. Clean place. However, probably a busy Friday night and they may need a little work on food presentation. Sofrito is yummy. Tacos to go. 15 min in car... tacos don’t seem to hold up well, but understandable. Broken taco shells used for tacos, the shells were not whole and stuffings was just slapped in. Two separate days, two separate orders. Doesn’t seem like sour cream is being put INTO the taco.
Drove in the rain after dark to pick up mobile order. They forgot to include the drink. There is no easy way to demand a refund. The phone system directs you to an AI assistant that directs you to a web submission form with a turnaround time of a day or two. Truly a waste of time and an extremely stupidly designed customer unfriendly user experience of processing a refund for a missing item.
they have my picking order wrong 2 out of 3 times missing a product once and the other time huh on a vegetarian bowl. the other times the sections were very small. I always thought it was a fuke. When I called, I couldn't get through. if I used the app, they would not give a refund and instead credited the account 1. it's frustrating! I'm trying another location.
