Chipotle Mexican Grill

Horrible experience! I ordered a burrito online for pick up. When I get back home I realized they gave me a bowl instead (yea I should’ve checked). I call the store and no one answers the phone so I have to chat with a bot online to get my money back. I get a refund and reorder my burrito online for pickup because that’s what I ACTUALLY wanted. I end up standing there and waiting 10 mins for someone to acknowledge me. My order said ready for pickup in the app but they have no orders in the to go section. I gave the name for my order to 2 different people at least 6 times just for them to go and continue making other orders. The 3rd employee comes over and finds my burrito buried in the back of all the to go orders, was ready the entire time I stood there. Now to the burrito, absolutely horrible! The rice tastes a day old and it was constructed so poorly the entire thing fell apart after 3 bites. I can’t even rewrap it. This is super inconvenient because I’m working from home and have used up all my breaks making trips back there so I’m stuck with this now. It’s going in the trash.

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We came in and order two bowls. There doesn’t seem to be any problem with the food but the staff is a whole different story. As soon as we walked in it just felt negative, as soon as we were greeted to order the guy had a major attitude and seemed like he couldn’t care less about his job. The second girl down the line was also extremely rude and also had and earbud in WHILE on the line and was constantly asking both customers and other employees to repeat themselves. Everyone in there just looked or seemed absolutely miserable the only person that was pleasant was the girl at the register who also even seemed annoyed with how everyone was acting!! I love chipotle but I think I’m going to take my business elsewhere.Parking: Not many spots and its difficult to get in and out of and is also on a one way street.

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Stopped after going to Sesame Place. The staff was busy but the place was pretty empty. Most of the tables needed to be clean, the ice machine was out and lots of people doing pick up. Will just be doing pick up if I need to get food around here.

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Solid chipotle. Food was good, restaurant was clean. Only problem is sometimes they do not keep to their posted hours.Parking: You must turn right behind the building to access parking. Turn is difficult to spot.Kid-friendliness: Friendly

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Ordered a salad bowl just to finish eating and see a bug. Tried calling about 10 times but couldn't speak to a real person. Please wash your lettuce.

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