Chipotle Mexican Grill

Very disappointed by how they treat their customer. I spent $25 and finished my burrito there and decided to claim my reward: a fountain drink. The elder woman cashier there lied in front of me said I have to spend $5 without knowing their own restaurant chain rule. I didn’t want to argue with her and just ordered successfully on their app with my reward points without having to spend the $5 as what she lied! When I filled up the drink, she came to me with an insulting impression: what are you doing! It then triggers the whole argument. I am not that type of person that know how to argue but I felt insulted by how they lied and treated customers unfairly. The manager also back up the cashier to insult us in public even they know I didn’t make any mistake. The whole experience was just very disappointed and upset. It shows the culture of this company: disrespectful and dishonest.

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I visited this location on 4/17/23 around 5:30 and it was a major improvement since the last time I was here! This was the cleanest I have ever seen a Chipotle. The workers were all friendly, and fast. They took care of things they had to do but also took care of customers. For example, someone was taking temperatures of the food. Also, the portions she gave me were a great size. I was impressed. Best of all tables were clean. Amazing workers. Last time I was here about a year ago, the floor and tables were trashed, pretty much only one worker was serious and doing a good job and the rest were being crazy (it seemed like they hired an entire fraternity). Major improvement since then.

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I don’t typically post about anything “fast-food” wise but the staff at this Chipotle made my day! They were fun and made sure everyone was taken care of in a quick and efficient manner. They seemed to have a great time working and interacting with their customers! I’ve got to give a shoutout to Maddie, Sergio, Sathy, and Genesis for a great experience The food here was great and just what we needed before a Jersey wedding in 95 degree weather. Thanks all!

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Today I brought from Chipotli Rockaway and while I was eating I found this hair in my food. It's really disgusting I always bring it from the same branch and this is the first time I found something like this in my food I will never buy it again.

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Great food here! Thank you to Maddie, Sergio, Sathy and Genisis who took great care of us and made sure the line moved quickly.

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