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"12:15 on a Saturday, business has no ride through, within restaurants only, but the store is closed and they only accept online orders. Chipotle has to shut this down."
Telefon: (+1)3142380300
Adresse: 1255 S Kirkwood Rd, Kirkwood, United States Of America
Stadt: Kirkwood
Montag: 10:45 -22:00
Dienstag: 10:45 -22:00
Mittwoch: 10:45 -22:00
Donnerstag: 10:45 -22:00
Freitag: 10:45 -22:00
Samstag: 10:45 -22:00
Sonntag: 10:45 -22:00
Gerichte: 5
Ausstattung: 4
Kategorien: 5
Bewertungen: 3349
I used to be here regularly, but in the last two years this place has taken a NOSEDIVE. I've been forgiven for a while, but now it's inevitable. Sort all reviews from the latest on Google, and I promise you 'll be happier you ate somewhere else. Most of the time, you can't get into the building because the employees lock the doors to stop people. No reason, probably just so they don't have to clean. They force you to order online a majority of the time I go, but I don't trust them anymore. I simply leave if I can't order personally because I refuse my time to wait for pathetic meals and a wrong order. I ordered for ASAP while I stood outside and it took 45 minutes. Other times, I order CANT online and I show that I need to reorder personally. I literally never know when to order in person or in the app. Would you like to order 1PM so you can pick up at 2PM? It could be at 2:15 or 3PM, but it will certainly not be on time. There is a solid chance that your order is also wrong. You could close early, or they could stay open until advertised closing time, but this is a guessing game you play. I saw everything, and today was the last reason I never came back. Not a single chipotle in the St. Louis area is as bad as this, and they all earn my money more than this place.
I?m really not sure how this location manages to be a complete disaster so often. This was our order tonight. Take a look! The dining room itself was closed (another thing that happens frequently for seemingly no reason), so IMO, there is really no excuse to get to so, so wrong. There was no chaos from an overwhelming number of customers in store. There weren?t even people AT the store waiting for their order. It?s like they just really truly don?t care about quality control or customer experience at this location. I have resisted the urge to write bad review for this location SO many times over the last two years because I get it, there is a staffing crisis and times are tough. But look, this place was STAFFED tonight. The dining room was closed. They just don?t care. And, this isn?t the first time. It happens so frequently. Read the other reviews. One of my other favorite things was when I walked in to employees on the line literally mocking the customers waiting on their orders outside, like I wasn?t also a customer who could hear it happening. There are a couple of employees here who are consistently kind and try.. and to them, I?m sorry to loop them into this novel.
I came to share my experience, but I won?t go into much detail as you can see that this place already has terrible reviews. But I will say I have almost every single option for my bowl and it was only half full. I just want you to know if this is the standard or a unique exception? If it's the standard that's good, but I'll never go to that chipotle again. Thank you. I'd like to hear an answer.
Always very friendly staff there and come with hardly any problems, depending on how busy it is. Only one thing does not like you can order additional tortillas on the app. Most of the time varies between Chipotle Stores.
12:15 on a Saturday, business has no ride through, within restaurants only, but the store is closed and they only accept online orders. Chipotle has to shut this down.
