Cold Stone Creamery

I ordered online and went to pick it up at the store location. Despite there being 3 employees working, none of them greeted or acknowledged me. They were all having a personal conversation with another customer who had walked in just before me. After ringing up that customer's order, they still did not acknowledge me and instead asked a new customer if they needed help. I had to speak up and remind them that I had been waiting before the other customer. The customer who had just walked in without a pre-placed order received their order and left before I received mine. This is not the first time I have had similar experiences at this location, including getting my order wrong twice in the past. This time, it prompted me to write a review. As for parking, there is an open lot but it can get congested depending on the time of day.

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I waited in line for 30 minutes and had to repeat my order to the man with glasses and dreadlocks twice. Not only was he rude, but he also gave me the wrong order and got an attitude when I tried to use a reward. This kind of behavior is unacceptable and unnecessary. I hope they can improve their service.

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The ice cream was totally melted and the service was terrible!

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Nyummy ice cream of your choice,many varieties....love it.

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Great Customer Service

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