Cracker Barrel Old Country Store

My recent experience this morning 10/8/2023 at Cracker Barrel in Lumberton, NC, has been nothing short of disappointing. Despite placing a curbside order online with the promise of a 25-minute wait, my frustration began when I had to call to notify them of my arrival due to a malfunctioning check-in link. Following instructions to pull up to the front door, where I was assured my order was being bagged and would be promptly brought out, I was met with neglect. After calling again, enduring another round of waiting, and an additional 45 minutes passing, I finally received my order. To exacerbate the situation, upon arriving home, I discovered the main parts of my order were missing, one breakfast order was missing and the food I did receive was extremely cold!! This lack of service and attention to detail are entirely unacceptable. Witnessing such a decline in customer service is disheartening, and this experience has undeniably left a negative impression. Unfortunately, this isn't the first disappointing encounter I've had at this location, but it will unquestionably be my last.

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Food was good. Service was ok. Meals are good values. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Country Fried Steak

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Delicious food and nice people. Food: 5 Service: 5 Atmosphere: 5

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Food is good Just don't like they are selling alcohol now

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Service: Dine in Food: 5 Service: 5 Atmosphere: 5

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