1 /5
Bewertung
★
AVOID!!!! if you are planning a group booking or bottomless brunch AVOID!!! We came here yesterday as a group of 14 for Bottomless Brunch all went well at first they were Friendly when I first went in to set some decorations but when the brunch started the problems began.. we all paid nearly £50 for a deluxe bottomless brunch, drink selection was disappointing service was SLOW. People were thirsty drinks definitely weren’t ‘bottomless’ we had one glass of nasty prosecco on arrival a badly tasting sangria.. 2 drinks each and then they stopped.. staff point blank refused to bring more unless glasses were all empty (most people didn’t drink the sangrias as they were not pleasant we highlighted this to the staff) Staff were aware of 3 latecomers in advance, food came out latecomers arrived afterwards yet they refused to feed them.. why wouldn’t you keep back 3 dishes until they got there? They then had to pay for extra food despite already paying £150 between them for the brunch not receiving anything. When complaints were raised, staff were ignorant and SO RUDE started turning their backs, stood in groups around the table talking about us/pointing at us, the manager was HORRIBLE he made us feel so uncomfortable refused us any more drinks after we raised our complaints. Anyone that complained for pointed at staff told “that one is not having another” We felt so unwelcome so we left. WE PAID OVER £600 !!!! and for what? 2 drinks each, some tapas bad customer care!! We are so so SO devastated, you’ve ruined my mums big day we are so upset.