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"Ordered pizza as a treat to celebrate holidays. After waiting mins, got a call to say order cancelled no apology's and this was over a week ago and still no refund!!!!!"
Telefon: +441914201100,+441914208827
Adresse: 226 Durham Rd, NE8 4JR, Gateshead, United Kingdom
Stadt: Gateshead
Montag: 16:15-23:30
Dienstag: 16:15-23:30
Mittwoch: 16:15-23:30
Donnerstag: 16:15-23:30
Freitag: 16:15-00:00
Samstag: 16:15-00:00
Sonntag: 16:15-23:30
Gerichte: 25
Ausstattung: 11
Kategorien: 5
Bewertungen: 1923
I placed my order with Domino's and then never received it, wasting over an hour of my time in the process. This is one of, if not the worst experience of ordering food I have experienced. I spent over mins on the phone to...a delivery driver, giving him very clear and precise instructions on how to get to my house. He was one street away at the time, and did not seem to know how to follow my clear instructions on how to turn left from the main road he'd come off, and then to take the first left to reach my street, to find my house from where he was at. He insisted on turning right and going in the opposite direction, when I was explaining to him to turn left, over and over again on the phone. He then insisted on listening to his Sat Nav again, which had already taken him to the wrong place, times already. He then wanted me to leave my house very late at night and go to meet him mins away to collect my delivery from him, which I refused to do. It took me longer on the telephone speaking to the driver, than it did for the food to be cooked. He then hung up on me once he'd obviously had enough. I had to ring him back to see if I was actually going to get my food, to which he replied no, that I would not be getting it, and that he would be heading home. The food would have likely spoiled by then in anyway, as it had been nearly hr since my food left the store. This driver had previously delivered an order to my house, several months back, as indicated by my call logs, when hedh previously rang me. Once again this has to be my worst experience of ordering food from a takeaway ever, and I will be looking to order from elsewhere in the future.
Went and collected my order last night around Had to wait ten minutes. While there I saw at least two staff eating slices of pizza from what one of them called a remake'. This wouldn't be a problem if it wasn't while standing where...the pizzas come out the oven and are cut. They were happily munching over the pizzas being boxed up and didn't wash their hands at any point. I also saw another staff take a box around where they make the pizzas and disappear for two minutes. They came back around the oven binned the box, wiped their mouth as they'd clearly also been eating pizza aswell and carried on making more. Food safety standards, no worries!
As this was open at on a Sunday afternoon, I decided to give it a try. I opted for a ham and pineapple pizza. It came freshly cooked. The staff were punctual, and the cost was reasonable. On getting home, around ten minutes away....The pizza was still piping hot. Overall the pizza was tasty. I will use this establishment again, as it is open on a Sunday afternoon.
Placed an order at on Tuesday nite, called back after mins as still hadn't arrived and was told to call back after mins and had the phone put down. Called back mins later to be told it would be yet mins no apology, and nothing they could do so cancelled oeder. Will never use again
Ordered pizza as a treat to celebrate holidays. After waiting mins, got a call to say order cancelled no apology's and this was over a week ago and still no refund!!!!!
