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"The coffee was great, but the service was very low. From the minutes we order through the drive through you can tell the server didn't want to be there. Very unfriendly."
Telefon: +19493565813
Adresse: 25242 McIntyre St, 92653, Laguna Hills, US, United States
Stadt: Laguna Hills
Montag: 04:30 -19:00
Dienstag: 04:30 -19:00
Mittwoch: 04:30 -19:00
Donnerstag: 04:30 -19:00
Freitag: 04:30 -19:00
Samstag: 04:30 -19:00
Sonntag: 05:00 -15:00
Gerichte: 99
Ausstattung: 12
Kategorien: 5
Bewertungen: 1181
Been coming here for a couple of years as my nine-year-old daughter likes the chocolate donuts on Saturdays. The service here is really spotty and often rude. The manager is nice enough but doesn't really train or hire good team members. Today I drove 20minutes, picked up my daughter's order and discovered upon arriving home that is was wrong again. Drove back and walked in, theguy behind the counter just stared at me with a condescending smirk on his face. Didn't ask if he could help, just stared. Itold him order was wrong and he laughed. I asked to speak with the manager and she made excuses for him that he couldn't hearwith the headset. So you have a manager that won't train or hold people accountable so this place will continue to suck goingforward.
I have heard of their coffees being really good and wanting to taste what people raved about.. unfortunately my experience wasnt that great.. i ordered a large caramel iced coffe.. honestly.. is just sugary cold water.. doesnt even have the flavor ofcaramel nor coffee... couldnt even drink half of it then throw it away.. I'll tryanother location and see if theyredifferent.. maybe i just got a bad batch.
This location consistently has issues with the drive thru. On a multitude of occasions, the line has been backed up and I've had to wait 15-20 minutes at least to get through the line. That seems absurd to me. Management or staffing seems.to be an issue.The employees are great but I will avoid this location on any busy time.of day.
Fast friendly! Some items are a hit or a miss. Got a cold brew and it was more like a water bottle, but also got the snackin bacon which wasn't playin and was amazin. Donuts are mid. It's a fast food place so I don't expect the highest quality. Stillgreat place tho once you learn what's good here.
The coffee was great, but the service was very low. From the minutes we order through the drive through you can tell the server didn't want to be there. Very unfriendly.
