4 /5
Bewertung
★
★
★
★
I recently bought a bag of their Whole Bean Colombian Coffee. When I purchased the beans, they had 2 months to go before they were considered to be expired. But when I brewed them in my french press, they tasted expired: rancid oils, weak and bitter flavor, etc. I was bummed and decided to give their 800 number a call. The woman I spoke to on the other end of the line was SO NICE! She gave me reasons for maybe why they tasted expired; she acted professionally, friendly, and apologetic; she sent me a refund in the mail; and she eluded to talking to her team about improvements. She took my criticism into consideration and made me feel heard. So not 5 stars because of the bad beans, but 4 stars because of the great customer service/relations!