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"Update, seems to be normal again. Previous 1 star review: For years, but something is up. He waited for 36 minutes. I got some professionalism used by the staff. The General Manager just left or something. Probably a modest situation, but undoubtedly downhill. Quality of food and the overall level of service for the customer."
Telefon: +17147778340
Adresse: 18402 Yorba Linda Blvd, 92886, United States
Stadt: Yorba Linda
Webseite: http://www.elpolloloco.com/
Gerichte: 10
Ausstattung: 2
Kategorien: 5
Bewertungen: 1045
My visit to this El Pollo Loco was not the best. In the drive thru I ordered a Classic Chicken Burrito with Extra Cheese. I didn't make cheese on my burrito. I also ordered Chicken Nachos without acidic cream, I specifically said NO SOUR CREAM. I have about 3 tablespoons of Sour Cream on my nachos. Almost half of it was ruined and I couldn't enjoy it. The staff, cooks, does not prepare the chicken properly for the nachos. There were several pieces in my nachos. What really worries me... I asked for Four, (4), Avocado Salsas. I got two avocado salsas. They were in small containers with hardly salsa in them. I'm very sad. I will not return to this El Pollo Loco. Add info: My order was placed in the Drive-Thru, shortly after 8:00 on 1/27/2022.
Went to get food at 7pm today (Saturday) and there were two employees inside. Doors were locked and they were refusing to take orders through the drive thru. Signs said dining room was supposed to be open until 8pm and drive thru until 930pm. The employees refused to acknowledge any of the customers, letting them sit in the drive thru for an extended time before the customer realized that they weren't taking orders. This was my first time trying this location, because the Anaheim Hills location has recently taken a turn for the worse as well. Looks like El Pollo Locos are on the decline fast.
I worked here almost 20 years ago. COVID ruined the few fresh colors that made this chain highlight. After living in San Francisco and New York, I can clearly say that the problem with the chain is nothing more fresh or juicy. Most ingredients are dry and blazing, microwave tortillas (which is not new), but the chicken is always overcooked. Wünsch the chain owners would stop to turn random menu items and revise the focus on fresh salsa (bar) and juicy chicken. I can get dry chicken everywhere.
I'm so disappointed. On Aug 1 to get choice loco for a $5 meal and the lady on the drive thru loaded my card $41 instead plus they still decided to calculate my original purchases. Leave my account with NEGATIVE. Why I went for a $5 meal. Then this manager supposedly helped me and he didn't refund. I thought he did, but he didn't. My reception would be? ve said reimbursed. I worked at Fast Food, Retail I know how refunds go and I didn't complain and now it's over 3-5 working days.
Update, seems to be normal again. Previous 1 star review: For years, but something is up. He waited for 36 minutes. I got some professionalism used by the staff. The General Manager just left or something. Probably a modest situation, but undoubtedly downhill. Quality of food and the overall level of service for the customer.
