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"Fantastic pizza and service with an amazing view even in the rain. Thanks for making us all (including our kids and dog) so welcome!"
Telefon: +441915145886,+447447425158
Adresse: Marine Walk, Sunderland, United Kingdom, SR6 0PL
Stadt: Sunderland
Webseite: https://www.instagram.com/fausto.coffee
Montag: 08:30-16:30
Dienstag: 08:30-22:00
Mittwoch: 08:30-22:00
Donnerstag: 08:30-22:00
Freitag: 08:30-22:00
Samstag: 08:30-22:00
Sonntag: 08:30-18:30
Gerichte: 34
Ausstattung: 25
Kategorien: 5
Bewertungen: 8730
Fausto has always been a firm favourite with me, my family and friends. I have been many times as we live in the area. I'm not sure what happened today, but we ended up leaving after being spoken to very aggressively by a member of staff after we asked if our order would be with us soon. As it happened the till had ran out of till roll it seems and so when this particular senior member of staff had asked if any orders had been missed she was apparently not told our order by other staff. I only know this as we were berated by the staff member like we had something to be sorry for?! So in front of my two young children we were shouted at for not having received our order as the order hadn't been passed to the kitchen. Another member of staff, who is always lovely whenever we've been in before, obviously mortified at what was going on....as were we by the way, told staff to give us a refund for the food which hadn't appeared. I very calmly told her that this was not really what should have happened today and I didn't wish to be spoken to in such an aggressive manner. She apologized profusely and offered a voucher. Unfortunately, by this time we just wanted to get out of there quickly, so as not to be shouted at further or upset the absolutely disrespectful staff member any further. Feeling very let down by Fausto today.
Love Fausto. Great atmosphere in the evening, went in Wednesday 12th July for some great pizzas. Lovely staff (a young lad served us- I didn’t catch his name, but he was very attentive and looked after us well). Amazing coffee and staff are definitely a credit to the place.
Had my grandsons Birthday pizza party here. The food was incredible and the staff were amazing. Nothing was too much trouble. If you want good food in a friendly chilled atmosphere then this is the place for you
Amazing food and very friendly staff, one of the best cinnamon buns I’ve ever had. Perfect spot for watching the sea and you are able to secure bikes round the back if you ask!
Fantastic pizza and service with an amazing view even in the rain. Thanks for making us all (including our kids and dog) so welcome!
