Five Bells Vintage Inn, Country Pub

We booked a table for 15:00 on 8/10/23. When we arrived we were advised by the bar maid that they had a big table of people so that the food would be slightly delayed. We ordered our food at 15:05 after ordering drinks at the bar. We were sat on table number 106 which is located outside. We waited and waited and nothing came out. We in fact were presented with 1 meal (when there was 2 of us), which turned out to have been brought to the incorrect table! It got to 16:15 and I went inside to ask where our food was. I was then told by a different bar maid to the original one that the resturant had ran out of pork so the roast one of us had ordered could not be made. Why nobody told us that originally, I don 't know! To make things worse, one of the young waitress ' said that she had been waiting for the pork roast to be ready for over 40mins and neither she or anyone else decided to come and tell us! We ended up asking for a refund and even then, no one behind the bar knew how to issue one! It really was the worst customer service I have ever had anywhere. The worst part was not that we were starving, but it had gone past 4pm which means all the supermarkets were closed as it was on a Sunday so we couldn 't even go buy dinner from there! No one cared at all. They were happy to see us go. Absolutely pathetic service and I will be leaving this review on every platform I can, until I get a response from the 5 bells.

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The service was good when we arrived, for seated earlier than the 2pm booking and advised that there may be a wait as there was a table of 10 due at 1pm. Lady came and took our food order. All food came in dribs and drabs. Nobody ate together, the two children waited until last for 2 pizzas which we had to go to the bar and ask for. The roast beef was like boot leather. Carrots were raw and the potatoes were raw. We asked for pork crackling, which didn’t come. 2 extra Yorkshire puddings, which didn’t come. My son’s chips with his pizza were so hard my husband asked for another portion. After placing our order nobody came to the table to ask for more drinks or water, we had to go to the bar. Service was shocking. I asked for my roast to be removed and the Yorkshire’s and the pork crackling and for the service to be removed. Shocking experience and wouldn’t come back here!!

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Nice pub but very badly managed We were told by waitress upon entry to an empty restaurant that 3 starters, 4 mains and 2 desserts were off the menu, not a good start. Waited 45 minutes for food to be served, no condiments available! When questioned the supervisor agreed it was bad management and the pub had gone right down hill and had a succession of useless managers!! We had a voucher for 30% off the food so compensated for an awful meal in an empty restaurant!

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Stayed the night, room was clean and fine. Evening Menu looked good and my dinner was ok. Garlic Bread flimsy and tepid in temperature. Worst bit were the staff who were a pretty unfriendly bunch. Bad language from the locals which you don't really want to hear while you are having a quiet bite to eat and drink.

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Good atmosphere, comfortable and cosy. Team although busy were polite and friendly. Will visit again.

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