5 /5
Bewertung
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★
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Problem solved see below) the owner was very responsive and let me know the staff just hadn't been apprised of the situation. I am a long time customer and will continue to be because their baked goods are so delicious. Thank you Heather for taking care of your customers!We have been long time customers of Flour Craft Bakery in San Anselmo. We love their baked goods and have never had an issue, never made a complaint. Last Sunday my husband brought me a sourdough bowl to try something new $11 for the bread, after spending $35 the day before for a dinner party). When I went to taste it, it was wet in the middle, heavily damp. It was not fully cooked. Usually I wouldn't say anything, but after my husband cut into it even he saw it wasn't worth saving. I called them up because we live a few miles away; I was ready to drive over if needed but thought I would call first. The woman I spoke with said I did not need to come back in, that she would credit me the $11. I said thank you. As I was doing my bookkeeping, I saw the credit didn't come through. I called the bakery honestly, I thought it would be no big deal. The call was very uncomfortable, I was told no one there said that they would refund me, and that they would not honor the refund today. I should have come in with the bread at the time. Then they went on to try and shame me by saying no one else has ever complained about their bread. I knew I wasn't going to get anywhere so I said goodbye. Their baked goods are good, their customer service could use some work.