Grilly's Mill Valley

I've been going to Grilly's for 28 years at this point if not longer. So today was a sad day for me when I can't go back there ever again. I don't usually write reviews even when things are bad but I have to say something after my interaction this evening. I've had issues with forgetting things in my burrito over the years not the end of the world, for the most part they make it right when I tell them. Overall I have always loved Grilly's and am saddened by the behavior of their manager tonight. Within the last 6 months I've had a few issues with them closing early. Multiple times planning dinner for my family I have driven up to find it closed before the hours posted. Their posted hours were 9pm, I told him that and he time me I was wrong. Apparently it was changed just not on their door. I showed him on his door and he was dumbfounded. So I had come in around 7:50pm one evening and they said they were closed because they were slow. Not the best business model if you ask me if you actually want people to plan to have dinner at your establishment. So I believe their hours are 8:30pm. Again multiple times they have closed early. Once at 7:40pm and again at 7:30pm. I brought it up with the manager and he said they just could not justify staying open. I don't think this is a good business model but it is what it is. I don't care, I accept whatever they want to do that's their prerogative. I just don't go as often do to the inconsistent hours, I typically call first now. I came tonight at 7:30pm saw the manager they were open and told him I was happy to catch them before they were closed. He told me they never close early. Told me he has cameras. I told him I've been there and it was closed early. Ready to order and move on. He asked me what day he had cameras and I told him I didn't write it down in my calendar but it's been a few times. He straight called me a liar to my face. Said don't lie to me. Told be to be a man and not to lie. Wow... I'm not sure what was going on in his day that he talked to anyone this way but I'll just say no one is going to put up with being called a liar from a manager of a restaurant. This guy was not there when they closed early and I didn't mention it again after the first time. This review is to the owner, just in case you actually want to know how your partner is behaving at your business. You got a guy in the hospitality business that has no business being in the hospitality business anymore. I own a business and I would never call someone a liar even if I thought it. Sad day for me, but I won't be called a liar by a guy who wasn't even there. Treat people like you would want to be treated and for the record I don't have the energy or time to lie about such things. I'm not entitled and I accept their hours or whatever they want to do. But don't call me a liar or anyone else. Especially when you don't know one way or the other. Assumptions make an fool.

• Nützlich
• Nicht nützlich
• Antworten

I don't usually write reviews but felt I had to in this case. Everyone is quick to ask for a tip. You know, you order something and they flip the pad asking for a certain percentage. This place Is counter service and I place a regular tip on my card thinking that since my family and I are the only ones in the restaurant, at least they'll bring us our food. Wrong! Dude took his time to walk outside and alert us that our food was ready (to be picked up by ourselves). Makes me think twice about tipping at the counter when ordering. Just giving them free money for no service. Food was alright.

• Nützlich
• Nicht nützlich
• Antworten

It's just awful. Salty, no spice, not really even Mexican food. Just the ingredients with none of the flavor or zest of real Mexican food. Menu hasn't changed in decades. Unimaginative. And EXPENSIVE! Our town deserves a decent burrito but no one else has stepped up. And why can I go to any taqueria in the poorest section of San Francisco and get fresh FREE tortilla chips and salsa with my meal and I have to pay extra for stale bagged chips at Grilly's.

• Nützlich
• Nicht nützlich
• Antworten

This is the worst service and food I've ever had in a Mexican restaurant and I'm Mexican. 2 little burritos for over 30 dollars and didn't even give me salsa or chips. I'm never going there again.

• Nützlich
• Nicht nützlich
• Antworten

We love Grilly's! Great food and lovely people! Have been coming for over 20 years and will continue. Great burritos and great salads! Highly recommend

• Nützlich
• Nicht nützlich
• Antworten