4 /5
Bewertung
★
★
★
★
I would’ve given a 1-star rating, if it wasn’t for their manager, Sapphire. My coworkers and I made a reservation for a party of 4 on a Tuesday night (when it’s fairly less crowded). 1 more coworker ended up wanting to join, so we called Houston’s to see if we can add 1 more to our reservation. The lady who picked up sounded rude, and let us know we would have to give up our reservation if we don’t stick with our original reservation. We said that was unfair and was about to ask to speak to the manager when she herself actually got on the line, apologized for the disappointing service, and this was an unacceptable behavior on their end. She made sure that she wanted to greet us personally when we came in, and that she would assign us one of the best servers for us to enjoy our night. Food was of course delicious. Things may not go the way it’s supposed to be during a hectic and busy night, but the little yet detailed customer service makes up everything.