Jimmy John's - Tisch reservieren

I have been a customer of this store for years, ordering online many times. Because I really love their food, I have overlooked a lot of issues in the past, but after tonight, I'm done making excuses for this location. I successfully placed my online order and my account was charged for the order. When I never received the notification that my order was out for delivery, I called the store and didn't get an answer. They never answered the phone. Did they close early? Were they in the store but not answering the phone? No way to tell and no way to leave a message about my issue. When I think about the other problems I've encountered with this store over the last month that I chose to overlook, such as constantly closing early and poor quality food, I'm left scratching my head why a business with such a great brand wouldn't try to solve their problems and improve customer service. The only conclusion that makes sense to me is that making a good product and retaining customers just isn't one of their priorities.

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We tried for 2 days to actually place an order here. We were finally successful today (maybe should have learned from yesterday though). We ordered online for delivery and it was far from freaky fast . I tried at one point to contact the store for an update because it had been so long since I placed my order and the phone continued to ring with no answer. I honestly thought they were going to just ghost me and cancel again but we eventually received food. When we did receive it, some of the food looked hard and all crumbled up. Definitely far from my expectations and history with Jimmy John 's. I have also submited this info via the link that they always comment with.

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Waited nearly 20 minutes for curbside with no other customers present. I eventually had to go inside where my order was sitting on the pickup shelf completely ignored despite being clearly labeled curbside. The sandwich didn’t taste very good and I wonder how long it had sat there.I don’t blame the employee. I 100% get being understaffed. I used to work in the service industry and did so throughout COVID. I’m totally willing to overlook most mistakes and to go inside to get my order, but its appreciated to let people know curbside isn’t an option so we don’t waste 20 minutes and get a soggy sandwich.

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Win them several chances (like 4), even paid for extra meat and they still skipped us and blew our simple sandwiches. They said they refunded my money, but wait. If that was my business, I'd be embarrassed and angry that these kids made me look like I'm incapable of making and selling a sandwich. Thanks for ruining jimmy johns for us

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3rd time this month ordering and will say the times are getting back to on time.. so glad they got more employees. Thanks for my offices lunch today!

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