3 /5
Bewertung
★
★
★
I would first like to emphasize that I have always enjoyed being a guest in your restaurant and have had many positive experiences. However, I have to admit that my last visit did not live up to my usual expectations. I hope my following feedback can help you further improve the quality of your service. Unfortunately, the service I experienced this time was not at the usual level. The service wasn 't as attentive as usual and there were some misunderstandings regarding our orders. For example, the wine glass was refilled immediately after barely a sip had been taken, which was sometimes unpleasant. Another point that disappointed us concerns the preparation of the main courses. Although we had all ordered beef fillet with a degree of doneness à point , it was unfortunately served to us saignant . This was particularly unfortunate for us as the taste of the meat itself was good, but the preparation did not meet our preferences. Also the dessert was not served as expected. I was brought a dessert even though I didn 't order one. When I raised this I was told that I had ordered it, which was not the case. I hope you understand that I don 't want to see these points as mere criticism, but rather as constructive feedback that will help further improve the quality of your restaurant. It is important to me that the Klein Rigi Restaurant continues to enjoy the excellent reputation it deserves. Thank you for your attention and I hope that my next visit will be of the usual standard.