Lana's Dazzling Desserts

ordered 30 cupcakes for kid birthday 4 days in advance. received just 29. The dough ended, was the answer. Is this normal? I was very surprised. I hope Lana see this review and reply. cupcakes were delicious as usual. birthday child ended up not having one.reply back to you:Dear Lana,Mistakes do happen and I understand.But when you say Sales people were instructed to offer you ANYTHING in exchange is just not true. They asked me to pick something under $2.50. when I asked sales person if I can get a tiny tiramisu, she said I would have to pay the difference.On an order that was placed days prior to pick up such mistake is unacceptable from a bakery that has been in business for many years. You have a reputation to stand up to and this has been a case worst customer service experience ever.The initial explanation and the following response just shows complete disregard.Certainly other bakeries near by will show better care on our future business.And belive me, I myself know what a small business is in America and how hard to earn every single customer. By the way how You handled my order and how You answered to my honest review, seems to me, you have more than enough business and my support doesn 't really matter anymore. Жалко что мы не поняли друг друга.

• Nützlich
• Nicht nützlich
• Antworten

I bought a cake for my daughter Anastasia on Saturday around 3PM , they made a mistake writing her name then they changed the cake is not fresh at all, me and few other kids got stomach issue all weekend the bottom part is completely dry and can’t even cut it I paid over $60 for trash cake sorry but I am not that cheap to come back with this half cake to you. I will never buy here and will not recommend to my friends , especially when kids going to eat. Thank you and this is my honest review. Here is a picture of just small dry peace !

• Nützlich
• Nicht nützlich
• Antworten

My friend brought macaroons and other desserts from this place which we loved. They are delicious and great!

• Nützlich
• Nicht nützlich
• Antworten

Undertrained staff to welcome customers who want to dine in! Tasty cakes and pastries!

• Nützlich
• Nicht nützlich
• Antworten

I order for our company event every year with Lana. Always fantastic.

• Nützlich
• Nicht nützlich
• Antworten