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"Big macs have been alittle off. I'm still coming back. No pride in making the sandwich anymore."
Telefon: +14107616060
Adresse: 7415 Governor Ritchie Hwy, Glen Burnie, MD 21061, United States
Stadt: Glen Burnie
Gerichte: 78
Ausstattung: 3
Kategorien: 5
Bewertungen: 14682
So I’m literally writing this review while I’m sitting in this drive thru. When I tell you this has got to be the worst experience at any McDonald’s location of all the ones I’ve visited…and I have been to A LOT!!! All started when my mobile order was accidentally placed at this location instead of the one I usually patronize. I thought, ok. I’ll just have to drive a little further up the road to pick up the food. I get there and the double drive thru line was literally wrapped all the way around as to where no one was moving at all! I mean people actually had put their cars in park mode waiting. Then they stopped taking any orders unless you were a mobile order that had already ordered or door dash. Very unorganized, very very long winded. The goal should ALWAYS be to get the customers out of there! There are other McDonald’s in the vicinity that NEVER have that kind of of delay. I don’t know who the head manager running that one is, but they seriously NEED to do better with that location and their employees. There’s NO reason for anyone to sit in any drive thru for 30-40 minutes, whether it’s day or night, 30 minutes which is the time it literally took for me to get one sandwich, one fry and a drink. The only reason I stayed was because it was already paid for…other than that, I would’ve definitely pulled off as other were. I will NEVER return to that location and I wouldn’t recommend it to my worse enemy. Do yourself a favor and go right next door to CHECKERS! #dobetter #insane #badcustomerservice
By far the worst McDonald's around Glen Burnie! Every time I go there it's an issue. Went last night after taking the kids to a late movie I order 4 6 piece chicken nugget kids meal all with extra frys and two cheeseburger kids meals again with extra frys.. they give us the order we pull around the building kids get 3 4 piece nuggets and one kid got cookies in his box and no extra frys at all.. I go back around they are closed inside. I tell them she said pull to 2nd window says she wants all the boxes back so I give her them back she comes back and hands them back THEY ALL STILL HAVE 4 NUGGETS AND ONE FRY she took the cookies out and that was it! I sit there for at least 5 mins thinking they would see me nope they ignore me . So we leave the kids eat what they have.. and I paid for all 6 piece nuggets... She is very rude!!
Not sure what was going on but I said in the drive-thru window while the left side was continuously going. I watched probably five cars good service and I was still sitting there. When the person at the window finally spoke she didn't apologize and told me to hold on still rudely. And I was trying to explain to her Hey it's been multiple cars that got waited on and we're still backed up in this line. She didn't say anything or offered an apology and check in mind I still had to wait so I left. Customer service got to be better regards to paying customers people coming through the drive-through window like we shouldn't have to be waiting so long
This was a great experience at McDonald's today. Hot food fast and fantastic customer service by Tervon.
Big macs have been alittle off. I'm still coming back. No pride in making the sandwich anymore.
