Mcdonald's - Tisch reservieren

We used the drive thru for a breakfast order today and I am still 7 hours later sat in disbelief at the poor customer service and rude encounter I received by the female manager on duty. Having ordered porridge amongst our breakfast order, had this added to the screen, paid for the full order moved to second window I realized that they had forgotten to give us our porridge. I went back and the manager on duty rudely informed me that I couldn’t have porridge as they haven’t sold it for 3 years! I said, McDonald’s do sell porridge as I bought some from a different branch last week!? She said well you didn’t buy it here we don’t sell it! I explained no one had mentioned this at either the order point or payment point and I had been charged. The manager continued to argue with me and had a really awful attitude, she was blaming me for ordering something they not sell but their staff had not told me. I think some basic customer service training wouldn’t go a miss, if this is how the manager behaves what hope do the staff have. I left without the porridge having paid for something they don’t sell! Crazy.

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If anyone suggests otherwise tell them to visit this restaurant full of halfwits who seem totally incapable of packing items from a screen in front of them into a paper bag. Every **** time we 've been we have had issues. Today two kids missed out on meals because despite ordering online 40 minutes earlier we sat and waited for another 20 for them to make the food. Moved to the second collection window for a large 40 quid order where drinks and ice creams came out ages before the hot food and yet again we got home to not one but two missing meals...this time they remembered to put the drinks in mind you so a slight improvement on previously but little consolation to a pair of eleven year olds whose words were Why did you go to Barnards Green anyway Dad? They are quite right, I 'd rather drive to **** Ipswich than give these fools 40 quid again. According to anyone else I 've asked this is commonplace and most of my mates avoid it. I don 't want your free meal apology offer thanks, you 'd probably get it wrong anyway

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Today Itook my 2 grandchildren for a treat at Baynards Green restaurant. First disappointment, no milk shake drinks. Second requested book with Happy Meal got a toy. Third no tomato sauce or serviettes available at the dispenser area. This was followed by a lengthy wait as my order was of a reasonable size and the restaurant was busy so I accept this as I do with the fact food and drinks were cool to cold when order was collected. What was highly noticeable was the number of customers having to return their order as it was incorrect. My first and last visit to this restaurant. Hope this may be of help to others with young children that this restaurant is very much a drive through prioritised facility.

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We ordered a double quarter pounder and only got served a single. When my girlfriend went to enquire she was told that without a receipt as proof they would do nothing but the machine wasn’t issuing receipts! They had then run out of common sauces. Customer service was non existent. Whilst we were there they had lost another customers order or forgotten about it. Terrible place! A disgrace to the franchise!

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Ordered a meal for 3 Adults and 3 Kids, one of the adults meals was missing from the order, phoned up to complain to be told to phone Uber eats as it was nothing to do with them, uhhhh hello , they packed the order,. This is the second time something like this has happened in the past 2 weeks,

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