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"We ordered take away, they always get the order wrong always missing items , ie part of a meal or dips or both. You actually call them to get it sorted and they tell you there is nothing they can do “you have to contact Uber” . When you do they just say sorry!!! NOT GOOD ENOUGH REALLY!!"
Telefon: +441283535646
Adresse: Centrum East Retail Pk, DE14 2WG, East Staffordshire, United Kingdom
Stadt: East Staffordshire
Webseite: https://www.mcdonalds.com/gb/en-gb.html?cid=RF:YEXT:EXTNET:8260590:Clicks:DIRSYN:
Montag: 00:00-23:59
Dienstag: 00:00-23:59
Mittwoch: 00:00-23:59
Donnerstag: 00:00-23:59
Freitag: 00:00-23:59
Samstag: 00:00-23:59
Sonntag: 00:00-23:59
Gerichte: 11
Ausstattung: 12
Kategorien: 5
Bewertungen: 1501
I’ve been 3 times this week. (I have been working late so doing this for time saving). staff are always lovely can’t fault them. However all 3 times I’ve had a quarter pounder meal, the food is always so cold. Specifically the actual meat in the burger. I assume they cook all the meat at once and make the burgers as they need, however I can only assume they have left the meat for too long to sit and slowly go cold as every single time it is the meat that is cold. Also the fries are never hot. Sometimes they are cold but most of the time the fries are just barley warm. It’s stressful after a hard day at work just wanting a quick hot meal and to be given cold food. EVERY TIME. Previously I took my fries back as they were cold, they gave me fresh fries which I can only assume we’re out of the same batch as they were exactly the same as the ones I had given back, cold. Always so cold.
Two lanes for ordering but the counter staff only seem to be taking orders from one, like is a game they play to keep themselves entertained and distracted from the fact they work in McDonald’s. It shouldn’t be this hard to order a coffee, it’s not even busy. I could have written this as the third car on the right lane is served while I wait for acknowledgement that I’m here instead of wondering if the camera is broken or I missed a lane closed sign (I didn’t) I gave up as the fourth car pulled in and the order boy confirmed I didn’t have an invisible car and I could have a coffee Burton on Trent McDonald’s is legendary for getting your order wrong but they’re usually quick to take the money so imagine my surprise
Stopped off at this McDonalds on Centrum east retail park for refreshments during a business trip on Saturday 29th of April 2023. I don't normally write reviews about fast food outlets but i felt this one deserved a mention. I was pleasantly surprised by how polite and attentive the staff were, although very young you could tell they had been well trained in customer service skills, service was fast and efficient and the food was piping hot to which i have not experience from many other of these franchise outlets for a long time. Keep up the good work.....Da Da Da Da Dah.....I'm loving it!
Unbelievably poor customer service. Beggars belief. Sat waiting behind a car for 6 minutes. Car behind was beeping. Got to order point and no response. I actually thought the place must be shut. THEN AND YOU CAN'T WRITE IT. The girl on order desk started having a go at me for not waiting. Attitude stunk. Instead of just taking order she started having a go at me as if it was my fault. How can McDonalds have people like this in customer facing role. Avoid Branston McDonalds.
We ordered take away, they always get the order wrong always missing items , ie part of a meal or dips or both. You actually call them to get it sorted and they tell you there is nothing they can do “you have to contact Uber” . When you do they just say sorry!!! NOT GOOD ENOUGH REALLY!!
