Mei's Kitchen - Tisch reservieren

Moved to Biggleswade in January and were keen to find a good Chinese takeaway. Mei 's was undoubtedly the popular recommendation to us. I 've waited to write a review as the first two times, we weren 't overly impressed with the food, but also recognised that some nights are busier than others and some times it 's just one of those nights. We 've now eaten from there four times and are still not enamoured with the food. It 's hot and fresh, but generally lacks in taste and depth for us. It 's not terrible, but at the same time, not that great where you think you really enjoyed it. The customer service skills however need a significant improvement (or perhaps more staff just need to be hired if it 's constantly that busy). Every occasion we 've ordered, it 's been well over an hour to be delivered, and on the occasions that we 've called to find out where our order is (always at least an hour and 15 minutes after being placed), we were bluntly told it 's out for delivery. When pushed for a rough time, the response on both times was 'it 's there when it gets to you, I can 't tell you as it 's not here '. Hardly screams professionalism and courtesy if the food was incredible, we 'd perhaps swallow the customer service, however it 's not and therefore does not justify accepting rude customer service.

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I'll never order from meis kitchen again!!! We sat down to enjoy a nice Chinese half way through my son found a maggot wriggling about in his rice! Yes the manager refunded us the money back but honestly a live maggot!!! The manager said it must of came from the veg .. the food had been cooked so surely a cooked maggot is a dead maggot!!! This was very much alive !! We always enjoyed a Chinese after this it will be a while before we have another and I'll never order from meis kitchen again.

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Had a takeaway last evening was told it would be an hour which suited us but it arrived in 10 minutes. I ordered CRISPY shredded beef but it was so chewy and tough I couldn’t eat it. The lemon chicken was even worse, the pieces were so large that they were in a congeled lump. We’ve ordered from here many times but recently the food has been disappointing Won’t be using them again Lyn from Biggleswade

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I ordered food online, I had a confirmation email saying the order was confirmed and my food would be delivered. An hour later I called too ask how long it was going too be only too be told that they had cancelled my order and refunded me because they were too busy!! Absolutely disgusting

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This place used to be great but has gone totally downhill. Terrible customer service and very disappointing food now unfortunately. Scary to read some of the other reviews also……

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