Mocha House Downtown Youngstown

Never again. The owner made me feel so uncomfortable and unwelcome. I spent nearly $20 for a simple sandwich and drink. I ordered ahead and planned to take my order to-go, but I decided last-minute that I would just have my lunch there. I grabbed my order and took a seat. It wasn’t five minutes later, the owner asked to bring me a plate (as opposed to the to-go container). While I appreciated the gesture, I just didn’t think it was necessary and politely declined. He was noticeably infuriated by my response (stormed off while shaking his head and mumbling). He disappeared around the corner, and I heard a door slam. I was confused, upset, and embarrassed. So, I will never go there again. It’s a shame because I work downtown and my office loves Mocha House, but we will pass from now on.

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They served me cold food and when I called they offered to replace my $50 order with a cheesecake this was months ago and when I went in today the lady argued about whether it was a slice 9r an entire cheesecake then the sister of the owner goes well since you didn 't come in in enough time sounds like you forefit the cheesecake well lady if you knew how to cook fresh food or read your own handwriting then we wouldn 't have been in that predicament in the first place.. it 's no wonder people don 't go here anymore the owners are always there and their customer service sucks! The food is terrible too. Go to Boardman or Warren this location is absolutely terrible! Consider yourself warned

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I personally will never go back to the Youngstown location ever again. The manager, or who ever the older man is, will harass customers if they bring in ANY outside drinks or snacks even if you buy something from the restaurant. He has done this multiple times. If you do need to bring in anything i.e. drink/certain food because of an allergy or what have you, I suggest choosing a different restaurant to be at. Because what will happen will be you are going to be pestered into discarding what you have. They might have good food, but it’s just not worth the headache. Horrible customer service hands down from this man.

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Service is always so nice and the food is great. They have a great variety of foods.

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Great place to eat! Lot of good food and

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