1 /5
Bewertung
★
I am absolutely disgusted with the service in the Kidderminster cafe this morning (Sunday 12th November). Firstly, the cafe was not very clean, the coffee machine was broken and the wait time was more than expected. There was a queue of three couples in front of us and a man had to shout can we be served before someone came to the desk to serve us. But what disgusted me was the staff attitude. Every single member of staff had a face like thunder and wanted to do ANYTHING BUT help the customers. An elderly couple struggled to find the tea and a lady huffed at them when she had to help them. In all honesty I struggled to find the tea facilities and I am a woman in her twenties!!! Secondly, a man who clearly had additional needs walked in to the cafe and the staff were reluctant to serve him. They were pushing each other as in ‘you go and serve him I don’t want to’ like children. I was outraged. This poor man struggled to find the tea facilities and he shouted ‘can somebody help me’ 10 times. In the end myself and my friend helped him make his tea. A waitress came over and thanked me for helping him. I said well it’s not hard to be nice. I would have passed this all over to a manager if somebody could have found them!!! There wasn’t a manager to be seen in the two hours I was there. I have emailed Morrison’s once I got home and formed an official complaint. Disgusting behaviour I have never witnessed such discrimination and vile attitudes. I wonder if the staff would treat their elders or family with additional needs the same!!!! DO BETTER. Morrisons please provide your staff with better training towards the elderly and those with additional needs and teach your staff how to be kind!!!! It’s not hard.