Nandos,st.andrews Fife

My family of four children and I go to Nandos a lot all around the country. We were therefore really surprised to find both the food and service disappointing at this Nandos in St Andrews. We were welcomed quickly and shown to our table after a very short wait. I ordered straight away as we knew what we wanted. The starters took some time to arrive. The pitta bread was cold, and the hummus was too acidic to eat. It tasted off so we did not eat it. No one came to check how or food was, but we mentioned the issue to the waitress who cleared the table. The main meals were okay. The corn was soft as if it had been boiled too long and the peri chips were just chips. No one checked on us during the entire meal as Nandos normally do. The earlier waitress did not return to let us know about the hummus. We finished the meal. As we were leaving, I saw the waitress and asked about the hummus. She fetched the manager who told me that no one else had complained today. We left.

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First time I’ve ever been greeted by shown to a table with menus thrown down on the table so they skidded across the table and asked if I’ve been to Nandos before then when said yes told good then left to it. No welcome smile, nothing. Just a person who couldn’t be more disinterested to be in their work. Left without eating and told the person that they needed to raise their game with their greeting of guests and made sure the manager heard us say the only reason we were not staying was their attitude. It may not be Michelin but still expect a polite greeting and a smile and the menus to be placed on the table

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Great lunch (you always know what you're getting with a nandos). Attentive, friendly and welcoming staff. Ordered at the table and glasses arrived within minutes, food followed quickly after. I've been in this Nando's 2-3 times before, always a consistent level of experience/service. Comfy seats, bright airy space and a darker, more moody space, all in one place.

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I have food allergies and spoke to the most pleasant, helpful gentleman this evening who spent considerable time finding me something I could eat. I’m so sorry I didn’t catch his name, he may have been the manager….he knows who he is, so thank you so much!

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I had some really good food here. I'm still thinking about the Peri Peri chicken to this day. While it was on the small side for a chicken breast, it still tasted amazing. The service in the place was also good at the St Andrews location.

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