1 /5
Bewertung
★
It was not clear when we entered that you had to find and sit at a table and then queue to order anything. So we queued for 10 minutes whilst the crashed till was rebooted, people who had ordered takeaway coffees finally were served their drinks, the same drinks were then made but in cups, cappuccinos were left on the counter because no one knew who they were for and all this was accompanied by the dulcet tones of Richard. Not sure who he was, the owner, the manager, if I was a member of the team there I am sure I would have had a lot of names for him. I have rarely experienced someone so unprofessional in a services industry. He clearly had a team of fairly young people working there that either needed a little more training or a little more support and help. What they didn’t need was his gobby sarcastic rudeness and as potential customers my wife and I felt almost embarrassed for them. After ten minutes of this we decided to leave. A shame really as the venue and what it had to offer looked lovely. We might go back now that we understand the process and we discover what Richard’s day off is. If there is a grey haired guy with grey bushy eyebrows standing behind the coffee machine, keep walking. There is plenty of choice nearby.