1 /5
Bewertung
★
We have frequented Parry's for a few years. We usually go mid-afternoon for pizza and beers. Today Nov. 7th, 2021 we ordered pick up and had a terrible experience. We ordered at 5:05 pm for a 6:00 pm pick up time. I walked in just before 6 and expectedto wait for a few minutes. After over 20 minutes of waiting, the manager was near me and I mentioned I had been waiting awhile.He told me the pizza had been given to someone else with the same name and we had a new pizza in the oven. No apology, nocompensation; it was in the oven. I watched the kids working the front go back and forth to the kitchen countless times,politely acknowledge others walking in, and work hard at their jobs. They are good kids, working hard in a staff shortage; Itotally understand and acknowledge this. After waiting for nearly 40 minutes I finally asked one of them to talk to the manageragain. Waiting another 5 minutes the manager walked up to me with the pizza. I said I'd rather have our money back, he did sayhe'd comp us for the pizza. He said the kids up here are new and young and they made a mistake. Again he did not apology justgave excuses and threw these kids under the bus. I'm not saying it wasn't their fault but I've owned a small business for 10years; I do not throw my employees under the bus (especially those that are working hard... mistakes happen); instead, Iapologize to the customer, I acknowledge a mistake was made and I tell them from the beginning we will do something to make itright. Unfortunately none of this happened, he blamed the kids but also said they were young and learning (I get this). Henever apologized. He did comp us for the pizza; thank goodness because the pizza was not up to par for Parry's. Getting home theoutside crust was burnt, the inside under cooked. Just disappointed, hope they turn things around. In the meantime, we will notfrequent a place that has such poor management philosophy.