Pattison's Patisserie

My latest experience with Pattisons has compounded two earlier ones, and I won't be visiting again.Recently we ordered a cake for my mothers special birthday. We ordered a custom large size to cater for numbers. It was so disappointing. The promised custard filling was absent, and we received a plain sponge with a suggestion of jam. We kept a large slab to take in and show to the management. However, despite a phone call the next day (and a message left with a staff member) the manager did not return the call. I then sent a webform from their website and nobody responded to it.On another occasion some time ago I was at the St Ives store for coffee. The staff member said that she was too busy to butter my takeaway toast. My other experience was for a school fund raiser: no-one returned the P&C outreach email and phone call (a "no" would be fine, but the courtesy of responding was overlooked). I suspect this chain is poorly managed, and the staff poorly trained. It seems Pattisons has enjoyed a monopoly in some of their locations, and the management has developed a lax attitude to caring for customers. Hopefully new competition in these locations will thrive, and will drive Pattisons to address their culture and product quality.

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Stopped here for some cakes after shopping at the nearby Mona Vale fashion and home-wares shopping area. There was so much to choose from it was a long time before we finally decided on what to have. We chose Chocolate tart; creme brulee, a choc religieuse (called Chocolate nun in some places) and an apple cream turnover. Delish delish delsih

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Glad that Pattison's is open Sundays, retaining some vibrancy in central Mona Vale. It needs some sort of sound absorbing flooring, walls or furniture because the indoor area is an echo chamber. Voices from well across the shop carry clearly to the other side. Not a place for a quiet coffee if there's a large group indoors.

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On holiday from New Zealand with my sister in law that lives in the area that recommended this lovely place wow walked in and was in food Paradise coffee pork burger and custard tart I had was tasty and delicious and serve with a smile

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Pattison's in Mona Vale is a great place to enjoy a cup of coffee and a delicious cake. The staff are friendly as well.

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