Pizza Express - Tisch reservieren

Wow. What an experience. We were really looking forward to a meal out and we’re staying in the hotel next door. We entered and it took around 5 minutes for someone to seat us despite it being quiet with lots of members of staff on. We waited a relatively long time for someone to take our order but we were fine with the wait. However, 30 minutes passed and we were still waiting. Our starters then arrived, calamari with no dip or garnish so we asked for some dressing. The garlic bread starter was noticeably burnt and we were still waiting for a dough balls. The dough balls arrived around 10 minutes later and were completely cold. I politely went to the counter with the burnt garlic bread and cold dough balls and asked if they could be redone. I was told to wait a minute. I then returned to the table and when a (this time undercooked) garlic bread arrived I asked for the manager as our drinks still hadn’t arrived. The manager came over and I explained why I was unhappy. The manager didn’t apologise, she simply said ‘what do you want me to do?’ to which I was quite honestly shocked. The manager then walks off claiming she was checking what time we ordered our drinks. She returned to the table with quite honestly an attitude and said ‘I have taken the drinks and starters off your bill, do you want your mains?’. Still no apology. I calmly said to the manager ‘do you even care about my complaint’ to which she responded ‘I am 8 months pregnant and you have scared me, I’m so intimidated and feel threatened by you swearing and shouting at me, I am shaking’ to which I simply did not do. My partner asked if she needed an ambulance quite rightly not needed but with the lack of respect we had been shown, we were clearly upset and I personally was extremely hurt and upset by her accusing of threatening behaviour which simply didn’t happen. The manager then snatched my drink from my hand and told me aggressively to ‘get out’. I am so devastated by my experience, I have personally recently had issues conceiving and was truly hurt by the ‘playing the victim’ card with the 8 months pregnant comment. Aside from this I would never ever threaten or intimidate anyone and I am so upset by the experience. We travel to London a lot for work and we would be a regular at the restaurant but I will never return to a pizza express again. I will be taking this further.

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extremely fast service to arrive 8 o'clock on a Saturday night and it was relatiw empty. the staff was good, but the greeting could have been more friendly. the starter came at the same time as the main, but for me this is not a problem. huge bonus is that the prices are the same as the high street, which is very appreciated when most outlets inflate their prices at fuel points. the payment on the pizza express app is currently not available in this restaurant.

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was great to take a break from the drive and much quieter than the madness that comes on highway services. even better it was good to see the complete wiping of tables and sitting. this is something we do not see much despite the passes 2 years kovid and really enjoys that pizza express hygiene puts on the daily order. great staff too.

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beautiful pizza with the same trips as the high street, although it is located at a service station. the pizza was nothing special just basic and a few toppings supplement. it was empty when I went about midday, but the staff was helpful, I ended up with two pizzas.

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service was very fast and good was delicious for vegetarian the new teig balls with jalapeños are very sharp. note, telephone reception on ee is low in this area, so they connect to the free wlan

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