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"The hotel is amazing, clean, comfortable and the customer service is very nice Specially Melody, this girl is very kind and polite. She did special vacation for my family She did friendly , and patient with all member family."
Telefon: (+1)3059322233
Adresse: 19201 Collins Ave, 33160, Sunny Isles Beach, US, United States
Stadt: Sunny Isles Beach
Montag: 09:00 -21:00
Dienstag: 09:00 -21:00
Mittwoch: 09:00 -21:00
Donnerstag: 09:00 -21:00
Freitag: 09:00 -21:00
Samstag: 09:00 -21:00
Sonntag: 09:00 -21:00
Gerichte: 12
Ausstattung: 5
Kategorien: 5
Bewertungen: 13
Planned to stay here for 3 nights but ended up staying for 4 in August 2022 and cannot speak highly enough. Great value. First impression was a good one, lobby was very grand at the reception staff are friendly and helpful. Had a lovely city view on our first 3 nights which was mind-blowing. Pool was huge and right next to sunny isles beach so we were able to alternate between pool and beach as much as we wanted. Plenty of facilities in the hotel, including a convenience store and a lovely Italian eatery where the staff were absolutely lovely. Big shout out to joey the concierge who saved us. This guy is the best. It was our intention to drive from miami to key west however as I'd left my driving license at home I couldn't. Joey saved the day and sorted us a bus that would take us down and bring us back in time to fly back. Great guy. We had to cancel our last night in key west to get back in time so stayed an extra night at this hotel. The lovely man behind the desk upgraded us to a sea view room just because he wanted us to enjoy our last night in Miami. Big shout out as well to the bar staff by the pool. I really hope to return to this hotel. It was absolutely tremendous value. Thanks so much.
the hotel is a cool hotel, it is a bit old, but the room we had was nice. we had a sea view, but no balcony I would appreciate more, but everything in all it was a good stay. if they stay here, they are quite far from the south beach and most of the ubers are 30.00 or more. they have an amazing pizza place on the lower level at the pool. there is no buffet as the description says that they have to take this out of their advertising. also the chair and the sunshades on the beach they must rent, so be ready to pay 20-30.00 for those when they want to sit on the beach.
From the moment we walked into the hotel we were greeted by the friendliest people. We were able to put bags with Joe at the concierge and go have drinks at the pool while we waited for our room. Elaine was unbelievable! She delivered our food and drinks to us in the pool. She was extremely friendly and accommodating! Then Francisco allowed early check in and 2 rooms next to each other. I can’t say enough about my experience!
great stay with family and friends, the stay was great. the service we received made it much better, we did not want to take much dirty clothes back to home and during this process I met the manager herman he was so friendly and helped us every step. Many thanks and will definitely recommend this place to others. you are blessed to have herman.
The hotel is amazing, clean, comfortable and the customer service is very nice Specially Melody, this girl is very kind and polite. She did special vacation for my family She did friendly , and patient with all member family.
