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"I enjoy pollo tropical but this location is simply not it. I had a pickup made at 11AM to be picked up at 230PM. I arrived and had to wait 30 minutes, everyone seemed to be lost when asked questions. Even some rude employees do not have the way to catch people, but if you ask questions and have an expectation of a pre-order, the attitude is not necessary. Let us add how disgusting the thinning area is."
Telefon: +18136812679
Adresse: 828 Providence Rd, 33569, Brandon, United States
Stadt: Brandon
Montag: 10:30 -20:10
Dienstag: 10:30 -20:10
Mittwoch: 10:30 -20:10
Donnerstag: 10:30 -20:10
Freitag: 10:30 -20:10
Samstag: 10:30 -20:10
Sonntag: 10:30 -20:10
Gerichte: 13
Ausstattung: 2
Kategorien: 5
Bewertungen: 8022
I love pollen tropical and was to some of them, but this place certainly knocked them out of the base I had them. Changed in the door and were greeted by an overflowing garbage can with bowls, left over food and cups directly at the front door. I scanned the place to see where we would sit when we ordered, and there was only one table that looked a little clean and left without cups and containers, although there were only 3 tables occupied. They were pretty busy with a long line on the drive thru, so we expected service to be slow, but the food was not worth waiting. The beans were so watery when they came out of the can and were not added a grain of salt or something, so no taste, my chicken (ordered dark meat) was extremely dry and when I went back to ask for something BBQ sauce, it was said that they were not left. It takes a lot for me to leave a negative review, but there were only too many questions to say nothing about it. When we left 45 minutes later, the garbage can and dirty tables were still untouched. The only positive is that the older bald head Hispanic Gentleman has worked very hard to move things and take care of the customers who always waited impatiently for their takeout orders.
This was my first visit ever to this chain. I heard great things about Pollo Tropical food! The Brandon location did not meet that expectation. There was trash left on tables and floor. Under my chair was a chicken bone and our table was sticky. The service was awful. The employee helping us was annoyed that I had to keep changing my order (three times) because they were out of many food items. He should have said something after the first time. I ordered the half chicken and a side of yellow rice and veggies. The rice was hard and crusty and the veggies were peas and square carrots. Not exactly what I was expecting! The chicken was dry. Service was also very slow and we were the only ones in there. That should have been our first clue to walk out! We did not. My daughter said this wasn't her experience at the Franchise location in Orlando, FL. The food was so wonderful that she wanted me to experience the same delicious food too! We went to the closest location in Brandon. Thinking it would be the same. It was not!
I've only eaten at Pollo Tropical one other time. I remember the chicken being super juicy and the sides being full of flavor. This time around I didn't get the same experience. I ordered a half chicken and rice with beans. The chicken was dry, had to use some of their sauces to get it down. The rice and beans needed salt but that could be just my taste buds. My daughter ordered a Cuban Sanwich with pork that was very good. The dining room is open so have a seat and take a load off. The facility was very clean, wet naps on the tables were very welcomed. They also offer drive through service as well as curbside for those not wanting to go inside.I would eat here again but I would double check my chicken to ensure its not dry. All in all a pleasant experience. Pro-tip....they offer 20% discount veterans and military ?. And that is truly appreciated..
the food is good, but it is not worth going to the brandon site. Every time I go there, customer service is terrible. Setting from the workers, inside and on the window. If I have pickup commands so I don't have to deal with the workers, my order is wrong and I have to go back anyway. Save your money and go somewhere else. I asked for a bowl with steak and wanted to add chicken (and would pay extra) was said that I could not do that. so I asked if I could get chicken on the side and was told with an attitude. they must be better trained, better staff. You lose the business with current staff
I enjoy pollo tropical but this location is simply not it. I had a pickup made at 11AM to be picked up at 230PM. I arrived and had to wait 30 minutes, everyone seemed to be lost when asked questions. Even some rude employees do not have the way to catch people, but if you ask questions and have an expectation of a pre-order, the attitude is not necessary. Let us add how disgusting the thinning area is.
