Potbelly - Tisch reservieren

Worst experience of our lives. Two of us went to Pot Belly for lunch on this rainy day, we were looking forward to using some points that we had accrued from catering a corporate lunch. The GM was the rudest woman I have ever met, while we were in line, we mentioned that we were together for payment's sake, to which she responded very aggressively that they are understaffed and we would have to wait. I then added yeah, no worries, we just wanted to let you know that we are paying together. She then copped an attitude and said, I figured you were since you walked in together. (Walking in together does not equate to paying together). We waited patiently and then when it was time to pay, there was confusion over using the points on our account. We had checked off which item we wanted to redeem per her instruction, scanned it, and she barked back at us, I'm telling you what's on my screen, I then told her well this is what is checked off on his screen. Her rudeness was through the roof at this point, I was uncomfortable, and my fiance called her on attitude. She then proceeded to me that we were the problem and instead of taking a minute to help us figure out what the confusion was, she told us that she is number 14 in the country and does not need our money, that we could go and her and her employee would eat our food. What an awful experience. What an awful manager, instead of trying to help us, immediately jumps to telling us we can leave because she doesn't need our business, even worse, that she would eat the food. So disappointing, will surely never be back to this location for personal use or catering company lunches either. Will never recommend.

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I was getting a sandwich while a training was happening, and the manager explicitly told the team that if they couldn't find someone to fill in for them they still had to come in, in person, even if they're sick. They said they'd likely get sent home, but they had to at least check in.That's:1. Gross2. Violates ESST if the employee has a doctor's note, and I'm assuming Potbelly's doesn't offer health insurance to their part time employees so getting a doctor's note isn't affordable.I'm not surprised to see predatory and unsanitary work practices, but maybe don't announce it in front of customers.Also was asked for a tip at the register, so it's fun to see they know they're not paying their employees properly.

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I can only get an order delivered to my location from this store, because the website doesn't let me change stores. They don't have any drivers and their DoorDash system isn't working, so my order just didn't go through. They also don't allow orders over the phone despite their phone system saying they do. And the website has a permanent error when trying to log into my account, so I can't even access my store rewards. The food is good when I can actually get it, but I have never had a good delivery experience with them.

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Rude and horrible service this location. The workers are not helpful and always make you feel like you’re disturbing them. I come to purchase and spend my hard earned money in your establishment and you’re annoyed because you have to make a sandwich. But watch and see some unknown person replies back to my review saying how great customer service they have with their 3.8 rating. Your workers have attitude problem and no customer service. The manger lady is unprofessional and so rude

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Worst customer service I have ever experienced. I will never go back to this potbelly! The lady running the cashier has been extremely rude every time I've been hear. Never again!!!!

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