5 /5
Bewertung
★
★
★
★
★
Every member of the team were helpful. We had an emotional visit to London this was our base. After a long day with family in London we travelled home to realise we had left a very special bear in the bed. He belonged to me had been passed to my son. Our son was in tears I was bordering having had this bear for 44 years! We called the hotel Karen was amazing, said she would go check lost property for us call us back. Her call came sooner than promised, she had found him would keep him safe. “Charlie Bear” arrived home today the same condition (remarkable as he’s so old! our son cried happy tears. Karen even popped a little note in with him. Fantastic service from start to finish the breakfast was amazing too!! We had already stayed before, 2 years ago to the day! We’ve planned another trip in June and will definitely be staying again. Having worked in hospitality for 20 years internationally, I’ve stayed in all sorts of hotels up to 6 star the service in this hotel in my opinion is up there with the best.