Road Runner Burrito

RoadRunner ManagementYou really need to fix the online ordering system or at least teach your employees how to fill orders that come via online. Our orders are never ready on time or have even started to make the order whenever we come to pick up the food. This last order tonight was made online 35 minutes before we arrived to pick it up and the cashier didn't even know about the order. He then said it would be ready in 5-10 minutes. However, it took another 15-20 minutes for them to finish even though there was no one in the store at that time.I am sending you this complaint because you do have tasteful Mexican fast food that is good and convenient to local people when the orders are right! It's a shame to have such bad customer service from your staff that mess up orders all the time. Believe me numerous people make the very same complaints. I hope you find this email useful in improving your restaurant!

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I didn’t think a Mexican taqueria could fumble a bean and cheese burrito, especially one that costs $9. It’s literally a tortilla, beans and cheese…. The cheese wasn’t even melted and half of the burrito was cold despite ordering and eating it in person.Chips were stale. I’m just sad something so basic was wasted calories.

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1st time ordering from here, burritos were great, service good. Probably will come here again

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Quick service and delicious food. Great selection of food choices.

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Fantastic large breakfast burrito

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