Shades - Tisch reservieren

Used to be a regular here until the rude service got so bad I gave up. Another major issue was often being overcharged. One time in particular when I was here with my daughter. I was overcharged and it turned out they’d charged me for the person in front of me food and drink too !! No apology given, no smile, nothing. All they did was argue the toss with me, even though I was clearly in the right. Even the customer in front was shocked and said it looks like I’m going to have to pay for his too. After I’d sat down the short grey haired older woman and the two younger girls were looking over non stop and whispering together, nudging elbows and laughing loudly in our direction. Felt so uncomfortable we left. Went back the other day, didn’t really want to but thought we’d give it another try and was overcharged by £10.00!! But a refund was not given, was told firmly I should’ve queried it at the till instead of sitting down first. Then got the cold stares from them all again.

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This cafe has been unfairly left some bad reviews following a post on a social media community group. They didn't break any laws...they didn't ask a breastfeeding mother to leave because she was breastfeeding. They asked her to leave because she sat at a table to feed her infant without any intention of purchasing food or drink.

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Expensive and not great quality, had lasagna which was stodgy and didn't taste great. Didn't bother complaining as you can see from previous reviews they don't deal with complaints professionally. It's a shame because the food used to be good.

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The older lady who served us was very nice but the coffee was really awful. I couldn't finish mine. It ranks among the worst I've had.

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Awful customer service and rude staff. Not a nice place to visit. Will be avoiding this place in the future.

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