Small Talk Tearooms

I was planning on taking my two grandchildren, daughter and myself for afternoon tea at Small Talk Tea house. First in Romford, no toilet facilities and the nearest ones are a good 8 minutes walk away and not that nice being public loos. So decided to try Chelmsford, phoned to make a booking for tea for four people, informed they needed a deposit, not a problem I thought and said let me get my card. The young lady on the telephone stated they only take deposits in cash. I explained that I lived in Romford and if they had facilities for customers I would not be booking Chelmsford. Pointed out that I was not going to go from Romford to Chelmsford to make a deposit. As I said, what is the difference if you take a deposit from my card over the phone and I pay the balance on the same card. The young lady pointed out the Management Policy is only take deposits in cash as some people don't turn up. Well here is a solution, which I would have been prepared to do, take the payment in full and solve the problem or put toilet facilities in Romford.

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Overall good but very poor quality fish fingers. Haven’t been here for a while but always looks nice so we went in for a lunch snack. We ordered the Welsh Rabbit and the fish finger sandwich with two coffees. All turned up and looked very nice and well presented but one bite into the fish fingers showed they were very poor quality and off a lower quality than you would find at the cheapest supermarket. All the rest of the food was good but let down by this very poor ingredient. I did mention this to staff when paying and they stated they would pass it on.

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The lady who runs this place is incredibly rude and unwelcoming. My friend and I were immediately made to feel uncomfortable when we arrived. Lots of sighing and eyerolling as if we were an inconvenience. The food was pretty average too. The coffee wasn't great and the cake was really dry. Sadly I don't think we will be returning which is a real shame as I used to love it here.

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5/5 Lovely service and food as always, before my nan passed this was her favourite place to have lunch. We will continue to come her not just for her memory but because we always enjoy our visit. Zoe and her team are always friendly and happy to help

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The girls at the Chelmsford restaurant are first class at being obliging and attentive to our party's needs. The food is of good quality and I'm pleased to say, has good size portions. I'd recommend without reservation. Michael.

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