1 /5
Bewertung
★
I went to Sonic Druve In at Miami Gardens, FL parked in stall #15, placed my order and paid for the same. After watching the screen which ?tracks the order? I was notified Sharee would be bringing the order. Twenty minutes passed by and I had no food nor any explanations. I pressed the order button and inquired why there hadn?t been anything brought out as yes and a no named, teenaged female voice instructed me to come through the drive through. Although I protested, I complied, having to wait an additional seven or more minutes before accessing the order speaker there, where I requested to speak with the manager. A lady emerged from behind the employee door wearing a bonnet, the Sonic polo and pants with slides on her feet. She greeted me professionally and asked what my issue was. When I began explaining my disappointment with the service and inquire as to why it was necessary for me to get in the drive thru line after having already been thru the ordering process as well ad payment, the lady who never gave her name, cut me off to tell me ?cause we ain?t got nobody?. When I expressed that it was rude for her to over talk me and cut me off without hearing my thoughts, she turned and walked away mumbling as she returned to the restaurant?s interior. At this point there remained three vehicles ahead of me in drive thru. When I arrived finally at the window, I expressed to the young man working the window that I wanted my money returned. The young man asked my name and when he had been given it, the window was closed abruptly. In approximately a minute or two thereafter the window opened to the unnamed bonnet wearing manager who was handing me a receipt for the refund while saying ? Here you go?. And the window closed abruptly a second time. After reviewing the receipt, I drove away, and I am now writing this narrative not more than ten minutes post to all that took place. I have to say I expected much better service than what was received. I doubt seriously that I will ever return to that location, and I question the judgment of corporate leadership that placed such unprofessional persons in charge of their brand.