1 /5
Bewertung
★
My most recent visit was sub par. This Taco Bell, it seems, is going the way of other Taco Bells by trying to get all of their customers to place their own orders at the self serve kiosks. I think this is lousy customer service. I mean how disrespectful is it to basically tell your customer that you don't want to help them. I was basically told I have to use the kiosk, and when I politely declined and asked to be helped at the counter, the crew member walked me over to the kiosk and tried to place my order there as though I don't know how to use it. Now I know from a prior visit, that the kiosk doesn't have certain items, and the item I wanted wasn't on the kiosk, so I told her what I wanted, and then followed her to the counter where she had to place the order. Now, I'm not against self service for those that prefer it, but for those that value the customer experience like I do, it would be best to help the customer in the way that pleases them. It's obvious that they are trying to get rid of their front line workers by automating the order process. They also are hiding their registers under covers so customers can't see them (this was said by the crew member). A customer's experience is important, and one bad experience can lose a customer for good. This is basic customer service. That is why I refuse.