1 /5
Bewertung
★
The weather is nice so my partner and I decided to grab a bite and sit outside. Our order was over $40. While outside eating, my partner realized that the free drink was not redeemed. I said go show the text with the receipt and get the drink. The cousin of the owner saw the message and said there was nothing he could do. So, I went in after my partner with the receipt and explained that we are eating right outside. He explained that the text would need to be shown at the time of order. I said, it doesn’t say that it simply says when you order $20 or more. On principle, I could see if I came an hour later or the next day. He said it would set a precedent for other customers to which I responded it was just him and me having the conversation. In an effort to not be disruptive and disrespectful, I acknowledged his nonchalant behavior by asking for the manager or someone else and that is how I found out he was the cousin to which he added on that he has decision making privileges. He had this disgusting smirk and was dismissive “maybe next time.” No. There will not be a next time. Honestly, it was something small and he chose the wrong battle especially when we are loyal customers who spend a generous amount at this spot over several years. The food is basic and the drinks are blah but we try to patronize places during this uncertain time. We have even given tips when they weren’t even allowing people to eat in. It may just be him but it was a huge disappointment, including him sneezing in his hand while taking someone else’s order and grabbing food. Unnecessary battle. Unnecessary negative energy. Treat people better.