1 /5
Bewertung
★
Placed order at 19:00, estimated delivery confirmed for 19:40... Chased via Just Eat app at 20:00 (No response from restaurant Chased again via Just Eat app at 20:10 (No response from restaurant Cancelled order and requested refund via Just Eat app at 20:25 Received response from Taste of Cyprus restaurant refusing the refund via Just Eat app at 20:40 Called restaurant at 20:45 and spoke to manager who apologized and said they are very busy but he will not give me a refund... Now... this is over an hour after the originally quoted delivery time expired, a full 1 hour and 45 minutes after actually ordering the food in the first place... And apparently it's now on it's way which i had to phone the restaurant about, just to get that update... (Any courtesy call to tell me my foods gonna be an hour late? I fully understand and appreciate that a restaurant gets busy, and ultimately if a restaurant is busy, then that's a good sign.. What i don't understand nor appreciate is how you can refuse a customer a refund for food you said would be delivered over an hour before? I fully understand your busy, but you haven't adhered to your side of the contract, as a business? You were contracted to deliver a product, failed to do so, then refused the customer a refund? For a restaurant to be great, it needs both great food AND customer service.. Unfortunately, while the food here may be good i shall be going elsewhere for my greek takeaways.. Have contacted Just Eat with regards to a full refund, pretty sure they're customer care may be slightly different... Either way, if i don't get my money back, it'll be £25 spent to find out how poor this restaurant's customer service really is when it comes to their mistakes... After all, i imagine all restaurants make mistakes from time to time especially when busy or short staff'd etc.. But i would suggest it's how those restaurants respond in those situations and to their customers that really sets the Great Restaurants from the rest of these types of places. Thumbs down from me